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Please note that the details supplied by you will be used and retained by SuperValu Insurance for the purposes of contacting you in response to your callback request only. This information will not be used or retained for any other purpose, unless otherwise requested by you. Calls may be recorded for verification and training purposes.

We believe in insurance that rewards you."

Relax, you are in safe hands. SuperValu’s travel insurance products are underwritten by Chubb, so our affordable policies offer a range of excellent benefits, along with attractive discounts.

We will give you a quick quote here, it's really simple to follow.

Travel Insurance you can trust

Collect 500 Real Rewards points when you take out an Annual Travel policy.
Great value Travel Insurance from as little as €5.
Underwritten by Chubb - one of the world's largest property and liability insurers.

 

€5 individual premium is for a three day European/Irish break where you have Private Medical Insurance (PMI) cover, excluding Winter Sports, and includes an online discount.

*€50 price is quoted for an Annual Family Travel Policy to Europe where you have Private Medical Insurance (PMI) cover, includes online discount/excludes Winter Sports.

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Table of Benefits


Travel Insurance from as little as €5.


Annual Family Policies – from €56 per year covering a family of up to nine.


Coverage whether you have Private Medical Insurance or not.


Protects you for trips at home and abroad.


Protection if your holiday gets cancelled.


Travel Insurance to cover lost, stolen or damaged property.

Accessibility

We hope that you find our website simple to navigate and provides all the information you need about our insurance. Full contact details are provided should you require help, or if you would prefer to purchase offline.

Accessibility

If you choose to buy online, please note that your application takes place in a secure browser session. As a security measure to protect your personal data, secure sessions are "time-limited". This means that if you do not complete your application within a certain time frame, your session will "time out" and you will need to re-apply. For this reason, we recommend that you read our cover details before you proceed to our application form. We confirm that you have bought successfully via a confirmation screen at the end of the application process. This screen contains your insurance details, including a link to your policy schedule and the full policy wording. We also send you an email containing this information. Please let us know if you need help in using our website, or buying insurance from us.

Adobe Acrobat .pdf Documents

Our Policy Wording is saved in Adobe Portable Document Format (PDF) To view and print PDF files, you must have Adobe® Acrobat™ Reader installed: You may download this FREE software from the following link www.adobe.com Or you can use the built in Read-Out-Loud feature to read aloud as much of an Adobe PDF document as you need: a page, a section, or the entire document. If you are unfamiliar with this feature, please refer to the Help section of Adobe Acrobat reader for more details or their online manual at www.adobe.com Or if you are using a screen reader, Adobe Reader supports several screen reader applications and other assistive technologies that enable visually impaired users to interact with computer applications. Please refer to the documentation for that application or device to get information on its installation and interaction with Adobe Reader. Adobe also offer extensive advice and guidance on their website (www.adobe.com).

About the Underwriter

The following details provide a brief overview. Select the tabs above for more detailed information, or visit our company website, www.chubbgroup.com. The Chubb Group of Companies is one of the world’s largest providers of insurance and reinsurance. Since its inception in 1985, Chubb has expanded rapidly and now operates in 53 countries around the world. As a leader in global insurance and reinsurance, we understand the business of protection.

Through innovative thinking, global diversification and a strong commitment to customer satisfaction, we protect the well-being of people around the world, so that they can move forward with confidence. The insurance is underwritten by, and this website is owned and operated by, Chubb European Group Limited, one of the Chubb Group of companies. If you have any questions about our insurance, please do not hesitate to contact us. Our company is registered in Ireland at the following address: 2nd Floor, 5 George's Dock, International Finance Services Centre, Dublin 1, Ireland. However, please use our contact us details for all routine correspondence and enquiries.

Benefits Table

It is important that you understand that Supervalu Travel Insurance PMI Plus are different from our other travel insurance products. You may only buy Supervalu Travel Insurance PMI Plus if you have Private Medical Insurance covering Emergency Medical. SuperValu Travel Insurance PMI Plus is suitable for individuals, couples and families under 75 years of age. There are separate tables of benefit to clearly present the benefits of these covers:

SuperValu Holiday Travel Insurance benefits

SuperValu Holiday Plus Travel Insurance benefits

SuperValu Holiday Travel Insurance The following table shows a comparative summary of the main benefits provided. Important Notes

  • 1. Cover is only available to Irish residents who are aged 75 or under on the day they go on holiday.
  • 2. Premiums include insurance premium tax at the prevailing rate where applicable.
  • 3. For each person insured an excess of €90 per section is deducted from each claim under sections marked with an asterisk *.
  • 4. The information below is a summary of cover. Full cover details are ONLY provided in the Policy Wording.

Cover Section Benefit Amount
For each person insured we pay up to...
Standard Holiday Standard Holiday including Winter Sports
Chubb assistance Unlimited
Cancellation, Curtailment or Rearrangement* €3,000
Travel Delay a) €20 after 12 hrs delay, €10 after next 12 hrs etc. (max. €150)
b) or €3,000* if holiday abandoned after 24 hrs delay (outward)
Missed departure* €500
Personal accident €30,000
Medical/additional expenses €5,000,000
Hospital benefit €20 for each 24 hours (max €400)
Personal property* €1,500 (Limit for any one item - €250; limit for set of golf clubs - €250; total payable for all Valuables - €250.)
Money* €500
Lost passport/driving licence €500
Hijack €50 for each 24 hours (max €500)
Personal liability €2,500,000
Legal advice/expenses €30,000
Winter sports (optional) Ski hire - €20 per day
Lack of snow - €20 per day
Unused ski pass - €75 per week
Avalanche cover - €100
   

SuperValu Holiday Plus Travel Insurance The following table shows a comparative summary of the main benefits provided. Important Notes

  • 1. Cover is only available to Irish residents who are aged 75 or under on the day they go on holiday.
  • 2. Premiums include insurance premium tax at the prevailing rate where applicable.
  • 3. For each person insured an excess of €90 per section is deducted from each claim under sections marked with an asterisk.
  • 4. The information below is a summary of cover. Full cover details are ONLY provided in the Policy Wording.
Cover Section Benefit Amount
For each person insured we pay up to...
Standard Holiday Standard Holiday including Winter Sports
Chubb assistance Unlimited
Cancellation, Curtailment or Rearrangement* €3,000
Travel Delay a) €20 after 12 hrs delay, €10 after next 12 hrs etc. (max. €150)
b) or €3,000* if holiday abandoned after 24 hrs delay (outward)
Missed departure* €500
Personal accident €30,000
Medical Expenses
payable only if your medical costs exceed the limit provided by your Private Medical Insurer
€5,000,000
Hospital benefit €20 for each 24 hours (max €400)
Personal property* €1,500 (Limit for any one item - €250; limit for set of golf clubs - €250; total payable for all Valuables - €250.)
Money* €500
Lost passport/driving licence €500
Hijack €50 for each 24 hours (max €500)
Personal liability €2,500,000
Legal advice/expenses €30,000
Winter sports (optional) Ski hire - €20 per day
Lack of snow - €20 per day
Unused ski pass - €75 per week
Avalanche cover - €100

Claims Forms

There are several reasons you may need to claim under your policy; below are the most common ones. Click on the link(s) to download the relevant claim form(s). I want to claim for:

  1. Medical costs following illness or injury
  2. Lost, stolen or damaged personal belongings or money
  3. Being delayed or missing a departure
  4. Having to cancel, curtail or rearrange a trip
  5. A lost, stolen or damaged passport or driving licence
  6. A Personal Accident injury
  7. Someone who died in an accident

If you need to make a claim under the Winter Sports, Legal Expenses, Personal Liability, or Hijack section of your policy, please contact us on the numbers below.

We still require your physical signature on the forms and relevant original documents, so you cannot claim electronically just yet.

If you are at all uncertain how to claim, or which form to use, please give us a call on low call phone 1890 719 425 or if calling from abroad +353 (0)1 440 2784.

Contact Us

Here are some of the ways you can contact us below, should you need to:

Emergency

If you are abroad and find yourself in need of emergency help:

Contact your Private Medical Insurer

If you do not have private medical cover overseas contact Chubb Assistance on +353 (0)1 440 2780

Claims

If you need to make a claim - see our useful guidance and print a claim form.

If you have any queries how to claim please give us a call on 1890 719 425 or if calling from abroad +353 (0)1 440 2784 from (09:00 to 17:00 weekdays)

Customer Service

By E-mail

We do not recommend you send financial or personal sensitive details via email as it may not be secure whilst in the public domain.

By Phone

(from 09:00 to 17.00 on weekdays)

1890 719 425 or if calling from outside Ireland +353 (0)1 440 2784

By Writing

Customer Services, SuperValu Travel Insurance OSG,
Merrion Hall, Strand Road
Sandymount,
Dublin 4.

Feedback

If you feel we have done something well or that we could do better, we welcome your feedback If you want to make a formal complaint, we operate a comprehensive Complaints Procedure. Or you can always call our Customer Service team who will be happy to help you direct your enquiry.

Cover Options

The cover options have been created so you can choose the cover that you want. We cannot make recommendations on the suitability of any option for you, but we hope that the following information will help you decide.

Do you have Private Medical Insurance?

You can pay a lower premium by choosing our SuperValu Holiday Plus Travel Insurance cover option, but ONLY if you have Private Medical Insurance covering Emergency Medical Expenses abroad. If you do not have Private Medical Insurance with Emergency Medical Expenses cover abroad, then you cannot be covered under SuperValu Holiday Plus Travel Insurance. It will not provide the cover you need.

Winter Sports cover?

If you will be undertaking any Winter Sport activity, you must choose cover for Winter Sports.
Our Winter Sports cover ONLY includes skiing, tobogganing, snowboarding and outdoor ice-skating.
We do NOT cover competitive winter sports including ski or ski bob racing, mono skiing, ski jumping, ski boarding, ice hockey and the use of bobsleighs and skeletons. You may not buy our cover if you intend to undertake any of these sports.

Off Piste?

We recognise that you may go off-piste. You should only do so if you have the appropriate skills and equipment and are accompanied by someone who knows the area well.

Prevented from skiing?

If you get ill or have an accident or your ski pass is lost or stolen, we'll pay for the unused portion up to €75 per week, with a maximum of €300 per holiday. If you are unable to ski for over 12 consecutive hours because of a lack of snow in your resort and there's no alternative skiing available, we'll pay €20 for each full 24 hour period, with a maximum of €200 per holiday.

Accident on the slopes?

If your activity is not excluded by the policy, we will cover the cost of getting you off the slopes, and any subsequent medical costs.

Winter sports with your annual policy?

Our annual policy gives you up to 21 days winter sports in any policy year. If you buy our trip policy and select our winter sports option, you will be covered for winter sports for the trip duration you choose.

14 Days "no quibble" Cancellation

As with any travel insurance, you are responsible for confirming your eligibility and that the cover selected meets your particular needs. If you are not satisfied with this policy and you have not taken a holiday or made a claim we will issue you with a full refund up to 14 days after the purchase of this policy.
To cancel your policy, simply call us or write to us and we'll take care of things for you. We will process your refund swiftly and this will be reflected on your credit card statement around 3-4 days later.

Emergency Assistance

Emergency Assistance

SuperValu Holiday Plus Travel Insurance

In the event of a medical emergency abroad, you must contact your Private Medical Insurance (PMI) provider using the contact details they provide in their policy. They will be responsible for handling your medical expenses claim until medical or repatriation costs exceed their policy limit. If your costs exceed 50% of your PMI policy limit, you must contact us immediately on 1890 719 425. If you are not sure how to make a claim, or you have any questions you can contact us.

All other Travel Insurance covers

In the event of a medical emergency abroad you must contact Chubb assistance on +353 (0)1 440 2780. Chubb Assistance can help you with medical advice, payment of medical bills abroad and arrange for you to be brought home if this is medically necessary. Chubb Assistance will guarantee the fees of the hospital and attending doctor(s), so generally, you don’t pay for your costs and them claim them back from us. In cases where the expenses are small, you may opt to pay, or be asked to pay, and claim the money back. Please talk to our emergency assistance service, unless the case is very minor, and they will decide what to do.

Medical Treatment in Europe

Before you travel to Europe, you should obtain a European Health Insurance Card (EHIC). The EHIC replaces the E111 form. If you require medical treatment in Europe and use an EHIC, we will waive any policy excess that would apply to your medical expenses cover. An EHIC entitles you to reduced-cost, or free, medical treatment that becomes necessary while you’re in a European Economic Area (EEA) country or in Switzerland. The EEA consists of the European Union (EU) countries plus Iceland, Liechtenstein and Norway. Switzerland applies the EHIC arrangements through an agreement with the EU. For more information or to apply for your free EHIC visit the Moving Country section of www.oasis.gov.ie and the Department of Health and Children website

.

Medical Treatment in Australia

Medicare is Australia’s equivalent of the National Health Service. Through Medicare, Australia operates a reciprocal health agreement with the Republic of Ireland which entitles you to limited subsidised health services for immediately necessary treatment while visiting Australia. If you require medical treatment in Australia, you must meet any costs you can with Medicare. If you do not, we may reject your claim or reduce the amount we pay to you. To access these benefits you should show your passport at hospitals or pharmacies. For more information visit the Moving Country section of www.oasis.gov.ie and the Department of Health and Children website.

FAQs

FAQs

Security

Q - Is it secure to submit my personal details online?

A - Yes. Whenever we ask you for personal information, we do so within a secure environment and all details sent between your PC and our web site are encrypted. Why not find out more information about our security?

About Chubb

Q - Who are Chubb?

A - SuperValu Travel Insurance is underwritten by Chubb European Group Limited. The Chubb Group of Companies is one of the world’s largest providers of insurance and reinsurance. Since its inception in 1985, Chubb has expanded rapidly and now operates in 50 countries around the world. Find out more about Chubb.

About SuperValu Holiday Plus Travel Insurance and Private Medical Insurance

Q - What is SuperValu Holiday Plus Travel Insurance?

A - SuperValu Holiday Plus Travel Insurance covers the things you would expect to find on a travel insurance policy (Baggage Money, Cancellation etc.) but it recognises that your Private Medical Insurance (PMI) policy covers you for Medical Expenses abroad, up to the limit in your PMI policy. Supervalu Holiday Plus Travel Insurance tops up that amount to €5,000,000. As Supervalu Holiday Plus Travel Insurance only pays if your costs exceed the cover you have under your PMI, you can save money on travel insurance premiums.

Q - Does it matter what type of Private Medical Insurance policy I hold?

A - Yes, it is mandatory that your Private Medical Insurance policy provides cover in respect of overseas medical expenses; otherwise you cannot buy SuperValu Holiday Plus Travel Insurance.

Q - What happens if I change my Private Medical Insurance cover or provider?

A - We do not place any restrictions on who you buy your Private Medical Insurance from, but it must provide cover for emergency medical expenses overseas. If you change your Private Medical Insurance cover, you must ensure that:

  • your new PMI provides this cover
  • that there is no break or gap in your cover between the old and the new PMI
  • -your PMI covers you for the duration of your SuperValu Holiday Plus Travel Insurance policy.

Policy arrangements

Q - Can I get instant cover and policy documents - I’m travelling today?

A - Yes! As soon as your credit card details have been validated, we will confirm your cover on screen, and to the email address you have provided. You can also choose to get an SMS with cover details to your mobile. Provided you have your policy number, emergency number and claims number, you have all the basic information you need.

Q - When does my cover begin?

A - If you are buying a single trip policy, your cancellation cover begins instantly. If you are buying an annual policy, your can choose when your cover begins (up to 180 days in the future). If you have already booked a holiday, and have no other travel insurance arrangements in place, you should ensure your policy starts immediately, so you are covered for cancellation.

Q - What happens if my flight is delayed beyond the insurance period?

A - If your flight is delayed on your return journey and you do not get back into the country until after your policy has expired, your cover will continue until your airline can get you home.

Q - Can I change my policy?

A - If you move house, we will reissue your policy for your new address. If you need to add winter sports cover or want to increase the number of people insured, you can call us on low call 1890 719 425. Provided you are not on holiday at the time, we can cancel your policy, give you an appropriate return of premium and arrange a new policy for you.

Q - How do I renew my annual multi trip policy?

A - We will remind you 3 weeks before your policy expires, and offer you the opportunity to buy another policy. You will need your policy number, last name, date of birth, and credit/debit card number to buy again. You can use this quick method to buy another trip policy from us too.

Insurance from Travel agents

Q - My travel agent wants me to buy insurance from them. What should I do?

A - You simply need to provide them with evidence that you are insured. Have your policy details, including policy number and policy wording, to hand when booking your trip. Your travel agent is trying to make sure that you are not travelling uninsured, and that you have adequate cover. Our travel insurance meets the benefit levels recommended by the Department of Foreign Affairs and Trade (https://www.dfa.ie/home/index.aspx?id=275), and should more that satisfy any criteria demanded by your travel agent.

Emergencies

Q - What if I have a medical emergency abroad?

A - Your level of cover will depend on the type of cover you have purchased. You should check your policy details or refer to our Emergency & Claims information.

Q - Do I have to pay medical expenses and claim them back or will you pay them directly?

A - If it’s a medical emergency and you are admitted to hospital, your SuperValu Travel Insurance guarantee the fees of the hospital and attending doctor(s) - so you don’t have to pay. In cases where the expenses are small, you may opt to pay, or be asked to pay, and claim the money back. Please talk to our Emergency Assistance Service, unless the case is very minor, and they will advise what to do.

Treatment in Australia

Q - What should I do if I require medical treatment in Australia?

A - The Australian Government has signed Reciprocal Health Care Agreements with the government of the Republic of Ireland. As a resident of the Republic of Ireland you are entitled to free treatment as a public in-patient or outpatient at a public hospital and access to subsidised medicines under the Pharmaceutical Benefits Scheme during your visit to Australia. This covers any ill health or injury needing medical treatment while in Australia. To access these benefits you should show your passport at hospitals or pharmacies.

If you require medical treatment in Australia you must access these benefits by showing your passport at hospitals or pharmacies. If you do not, we may reject your claim or reduce the amount we pay to you.

General Cover questions

Q - How many days am I actually covered per year under your annual policy?

A - Our annual policy covers you for individual trips of up to 30 consecutive days. You can take as many individual trips as you like providing you don't spend more than 90 days abroad in any insurance period. If you select our winter sports option, you will be covered for up to 21 days in any insurance period whilst you participate in winter sports either abroad or in the Republic of Ireland.

Q - Do the limits under the policy apply per person or per policy?

A - Each person on a policy is covered separately up to the limits shown in the policy. The policy limits apply in the same way as they would if you had each taken two separate policies. This is true for each person insured under the policy, although some benefits are restricted for children under 16 years of age - see our full policy wording for details.

Q - I am travelling to Turkey can i buy a European policy?

A - Yes, Turkey is listed as a European destination.

Q - Am I covered for holidays in Ireland?

A - Yes, provided you have bought an annual policy. You must spend at least two nights in accommodation you booked before your departure. So a weekend break involving two nights in a hotel would be covered, but a day out and overnight stop wouldn't. If you have bought a trip policy you will not be covered for holidays in the Republic of Ireland. Whichever policy you buy, some benefits are not payable for holidays in the Republic of Ireland. See the Policy Wording for full details.

Q - What am I not covered for?

A - We have highlighted what we believe are the most important exclusions and conditions in the FAQ’s. It is not possible for us to list everything you will not be covered for, and we strongly advise you to read the full Policy Wording. Under each section of cover you will find a list of exclusions on the right hand side of the page, and a further list of General Exclusions in Part IV towards the end of the Policy Wording. These sections must not be read in isolation, but within the context of the full policy wording. If you have any doubts about what is not covered, please contact us.

Medical Conditions

Q - I have a medical condition, can I be covered?

A - Before you buy a policy, we ask you to confirm that you are NOT

  • receiving or on a waiting list for treatment in a hospital or nursing home;
  • waiting for investigation or referral, or the results of any investigation, medical treatment or surgical procedure, for any condition, whether diagnosed or undiagnosed;
  • choosing not to take prescribed medication, or the correct dose of prescribed medicine;
  • travelling against the advice of a medically qualified doctor;
  • travelling to obtain medical, dental or cosmetic treatment;
  • travelling with a terminal condition;

A - If you can confirm these and the other statements we ask you to confirm, you can buy our cover online.

Terrorism

Q - Will I be covered for terrorist activity?

A - Yes, provided it does not involve nuclear, chemical or biological weapons or agents.

Age

Q - I am under 18 - can I buy your policy?

A - Unfortunately, no. Policyholders must be at least 18.

Pregnancy

Q - I am pregnant - will I be covered?

A - Yes, provided that if travelling within 12 weeks of the expected date of delivery you provide a medical certificate issued by a doctor or midwife confirming the number of weeks of pregnancy and that you are fit to travel to your Holiday Abroad. The certificate must be dated no earlier than 5 days before the outbound travel date) during a Holiday Abroad.

Children

Q - How many children can I insure under your policy?

A - You can insure up to 7 children, Children must be:

  • the children of you and/or your partner, and
  • under 18 (or under 23 if still in full-time education) on the day you buy your policy, and
  • dependent on you or your partner even if they don’t live with you.

Q - I have a child over 18 who still lives at home and is in full time education, can we cover him/her under our family policy?

A - Yes, provided he or she is under 23 years of age.

Q - We have a ‘family’ policy, but our children live away from home during term time at college. Are they covered?

A - As long as your children or your partner’s children are not older than 18 years on the day you buy your policy (or under 23 years if still in full-time education) and dependent on you, they are covered - whether they live with you or not. But there are restrictions on their ability to travel without you or your partner. (The same restrictions apply on our ‘parent and children’ policy.)

Q - Can Children travel on their own if they are insured on a policy?

A - Yes, but only if you have bought our annual policy. If the child is named on your annual policy they are covered whilst they are travelling on their own in the following circumstances:

  • in the company of an adult (i.e. someone not defined as a child under this insurance) you or your partner know other than on an organised school, college or university trip
  • travelling on a scheduled air service as an unaccompanied minor, but only if that air service operates an unaccompanied minor scheme, and only if they are travelling with the intention of joining, or being subsequently joined by, another adult insured under the policy.

A - They are not covered whilst travelling on their own in any other circumstances.

Residency

Q - What do you mean by the term Irish resident?

A - Someone who has been living in Ireland (not Northern Ireland) for at least 3 months prior to the date the cover is applied for. Please click here if you are not returning to Ireland.

Q - I am Irish but my partner does not have Irish citizenship, can we purchase a policy to cover us as a couple?

A - Yes, provided you are both residents in Ireland and your partner is your spouse or a person of either sex with whom you have been living for at least three months as though they were your spouse.

Q - I live overseas. Can I buy your insurance?

A - Only Irish residents can buy insurance from this website.

Single direction journeys

Q - I am going to live abroad and am not returning to Ireland. Can I buy your annual travel insurance?

A - Sorry, our policy does not cover single direction trips or non-Irish residents. Trips must begin and end in Ireland and you must be a resident here.

Q - I am starting my journey from another country, but returning to Ireland after 28 days. Will your policy cover me?

A - Sorry, trips must begin and end in Ireland.

Payments

Q - How can I pay?

A - You may pay online using a valid credit/debit card. Alternatively you can contact us to purchase by telephone (1890 719 425). You will still need a valid credit/debit card to buy over the phone.

Complaints

Q - How can I make a complaint?

A - We operate a comprehensive complaints procedure.

Sanction Country

Q - Can I travel to Cuba?

A - Chubb European Group Limited is a subsidiary of a US parent and Chubb Limited, a NYSE listed company. Consequently, Chubb European Group Limited is subject to certain US laws and regulations in addition to EU, UN and national sanctions restrictions which may prohibit it from providing cover or paying claims to certain individuals or entities or insuring certain types of activities related to certain countries. Due to the sanctions imposed by the US government on Cuba, we are unable to provide insurance cover for trips there.

Hazardous Activities

Q - What are Hazardous Activities under the SuperValu backpacker plus travel policy?

A - Hazardous Activities Aikido, Bandy, Baseball, BMX Riding, Broomball, Bungee Jumps (maximum 2 jumps), Canoeing (White Water), Capoeira, Chung Moo Dee, Elephant Trekking (more than 2 days), Fencing, Field Hockey**, Flying as a passenger in an unlicensed Aircraft*, Grappling, Gymnastics, Hanggliding***, Hapikido, High Diving Less than 10 metres, High Jump, Highland Games, Hockey (Field), Horsepulls, Hwa Rang Do, Iaido, Jai Alai, Jeet Kune Do, Jiu Jitsu, Judo, Kabadi, Karate, Kempo, Kendo, Kenpo, Kickboxing Kuk Sool Won, Kung Fu, Kyudo, Microlighting***, Mountain Biking (off road), Muay Thai, Ninpo, Parascending (over land), Pole Vault, Pentathlon**, Polo, Street, Polo Crosse, Quad Biking**, Rifle Range**, Roller Derby, Sailing (outside territorial waters), Scuba Diving to 30 metres (PADI Qualified or under supervision) except in a coaching capacity, Sea Kayaking, Silat, Skateboarding, Sumo, Surfing, Tae Kwon Do, Tae Soo Do, Tai Chi, Taido, Tang Soo Do and Soo Bahk Do, Tchoukball, Trail Riding (helmet must be worn), Trail Running, Trekking on foot (in remote or mountainous areas), Tukong Moosul, Unicycling, War Games, Weightlifting, White Water Rafting* or Kayaking*, Wing Chun, Wrestling, Yachting (outside territorial waters).

Asterisks are used to indicate for all categories above where, for a specific activity, a particular cover is not offered under this Policy. These are as follows:-

  • * = Excludes Personal Accident Cover
  • ** = Excludes Personal Liability Cover
  • *** = Excludes both Personal Accident Cover and Personal Liability Cover.

Extreme Activities

Q - What are Extreme Activities under the SuperValu backpacker plus travel policy?

A - Extreme Activities N.B. There is no cover under the Policy for Coaches of Extreme Activities other than Rugby Union/League. 3-Day-Eventing*, All -Terrain Boarding, Arctic Winter Games, ATV Racing, Barrel Racing, Biathlon, Bobsledding, Bobsleigh, Boxing**, Campdrafting*, Canopying (organised groups only), Climbing to 4,500M, Cross Country Skiing, Dog Sledding, Endurance Horse Riding, Figure Skating, Football (American)**, Football (Australian)**, Football (Gaelic), Freestyle Skiing, Glacier Skiing, Gymkhana, Heli Skiing, Hurling , Ice Hockey, Ice Skating, Kitesailing, Kitesurfing, Land Luge*, Luge*, Monoskiing, Mountainboarding, Mounted Orienteering, Nordic Skiing, Parachuting (solo or tandem but not base jumping)*, Paragliding (over land)*, Parapenting (over land)*, Power Kiting, Rock Climbing (organised tours only), Rugby Union/League, Sandboarding, Scuba Diving to 40 metres (PADI or equivalent Qualified or under supervision), Shinty, Show Jumping, Skeleton*, Ski Acrobatics*, Ski Stunting*, Ski Training/Racing*, Ski Bob**, Ski Doos (supervised), Skiing, Skydiving*, Sledding, Snow Biking***, Snowboarding, Snowmobiles (supervised), Snowshoeing, Snowsurfing, Soaring, Speed Skating*, Tobogganing, Vaulting, Wakeboarding, Watercross, Winter Triathlon, Zorbing *.

Asterisks are used to indicate for all categories above where, for a specific activity, a particular cover is not offered under this Policy. These are as follows:-

  • * = Excludes Personal Accident Cover
  • ** = Excludes Personal Liability Cover
  • *** = Excludes both Personal Accident Cover and Personal Liability Cover.

Security & Privacy

Security and Privacy

Security

Feel comfortable when you buy online

Most of us feel comfortable about giving our credit/debit card details to a shop assistant or waiter or even over the phone - even though there's an inherent risk and we are trusting someone we may not know. Using your card over the internet can actually offer some security advantages compared with these "real world" situations.

Online security means that:
  • information or data supplied by you cannot be viewed, even if it is intercepted
  • the information you receive or provide cannot be altered
  • the company who owns and operates the website is who it says it is
Security on this site

Whenever we ask you for personal information, we do so within a Secure Socket Layer (SSL) - an industry-standard security technology which encrypts details sent between your PC and our website. SSL protects information over the internet and ensures it cannot be tampered with. To benefit from this technology you need to use an SSL-capable browser. Browsers which will activate SSL automatically include the latest and more recent versions of Netscape and Microsoft's Internet Explorer. We recommend that you do not send us personal details via email; whilst the vast majority of emails are not intercepted, there is a risk that your data could be visible to third parties.



We are who we say we are You can't see the people or company you are dealing with online - as you can when you visit a shop or office. An SSL digital certificate allows you to authenticate the website and confirm its ownership. If a web site has a valid digital certificate, as this web site does, you can check it and verify the:
  • domain for which the certificate was issued
  • period during which the certificate is valid

Agents, affiliates and service providers

Companies that supply support services or act as our agents or affiliates must conform to our security principles and have a similar level of security.

Privacy

Protecting your privacy is very important to Chubb European Group Limited ("Chubb"). We value our relationship with you, whether you are an Chubb customer, a visitor to this web site (the "Web Site") or a participant in a promotion. We will only use information you provide, which will be collected lawfully and in accordance with the Data Protection law. Please read this policy statement, which explains what we do with the information we collect. This statement explains our current privacy practices. If we make any significant change we will announce it here.

Ability to browse anonymously

You can visit the Web Site without revealing any information about yourself, including your e-mail address. We may use IP addresses and referring URLs to analyse trends, administer the site, track user's movements, and gather broad demographic information for aggregated use. IP addresses are not linked to personally identifiable information.

Data Protection

For the purposes of this Data Protection Notice and Statement references to "ACE" include, where the context admits, references to SuperValu Insurance. Please note, however, that Supervalu Insurance may separately have explained to You how they hold and use Your personal data and hold personal data separately from that provided by You in connection with this Policy. Chubb will use the information about You for the purpose of providing You with insurance services and, unless you have asked us not to, additional products and services. Chubb accepts fully its responsibility to protect the privacy of customers and the confidentiality and security of information entrusted to Chubb.
The information You provided when You took out Your Policy, together with other information, will be used by Chubb and its group companies. It will be used for administration and customer service. Chubb may disclose information to its service providers and agents for these purposes. It may also be used for the purpose of fraud prevention including passing details to other insurers and regulatory bodies. Where You have provided information about another person in connection with the purchase and performance of this insurance Policy You confirm that they have appointed You to act for them, that they have consented to the processing of their personal data, including sensitive personal data and they have consented to the transfer of their information abroad. You also agree to receive on their behalf any data protection notices from Chubb. Unless You have informed Chubb otherwise, Chubb may contact You by mail, telephone, email or SMS to let You know about any goods services or promotions that may be of interest to You and/or share Your information with organisations that are Chubb's business partners. If You ask Chubb, Chubb will tell You what information it holds about You and provide it to You in accordance with applicable law. Any information which is found to be incorrect will be corrected promptly. Chubb may monitor and/or record Your communication with Chubb either itself or by reputable organisations selected by Chubb, to ensure consistent servicing levels and account operation. Chubb will keep information about You only for so long as it is appropriate. ptly. Chubb may monitor and/or record Your communication with Chubb either itself or by reputable organisations selected by Chubb, to ensure consistent servicing levels and account operation. Chubb will keep information about You only for so long as it is appropriate.

Type of information we collect

The type of information we collect about you and other people to be insured includes:
  • name
  • date of birth
  • address
  • email address
  • phone number
  • other details necessary to underwrite or fulfil an insurance policy
  • credit/debit card details

Aggregated information/surveys

We may provide aggregated information about customers, sales, traffic patterns and services to third parties, but these statistics will not include any personal information that identifies individuals. Periodically we may conduct on-line surveys to understand customers' needs and experiences better. You will be given the option of not participating in these surveys.

Sensitive information

Occasionally it may be necessary to collect sensitive personal information before providing insurance cover. Such information may relate to:
  • physical or mental health
  • criminal offences or pending prosecutions.
Where such information relates to someone other than you, you must obtain their explicit consent before disclosing it.

Collection of data by advertisers or linked sites

The web sites of other organisations advertising on, or linked to, Chubb's web site are outside our control. Chubb is not responsible for the privacy policies and practices of other sites and recommends you check their privacy policies and practices carefully.

Transfer of data to other jurisdictions/territories including outside EU

The information You provided when using this website or when You took out this Policy, together with other information You provide at any later date, will be used by Chubb and its group companies to help it meet Your needs including supplying You with products and services You have requested, initially or at any later date, supplying You with information about additional products and services and improving its products and services, and the operations of the Web Site. Chubb may disclose Your information to its service providers and agents for these purposes as well as any agents You have appointed to act on Your behalf. For these purposes Chubb may, if necessary, transfer Your information Abroad to countries which do not have the same level of data protection as Ireland. If Chubb does make such a transfer, Chubb will take reasonable steps to ensure that Your information is protected.

Use of "cookies"

We may use technology to track the visitor patterns on our site, sometimes this may include a "cookie". "Cookies" are small pieces of data stored on your computer hard drive by your internet browser. If you are browsing, a ‘cookie' helps to measure the number of visits, average time spent, page views and other web site statistics. A "cookie" by itself will not reveal your email address or identity and cannot be used to obtain data from your hard drive. We may use "cookie" information to try to improve the manner or way in which our site reflects your personal needs. You can set your browser to notify you when you receive a "cookie" or to prevent "cookies" from being sent. However, the service we can provide may be reduced if you do not accept "cookies". Companies which advertise on, or are linked to, Chubb's web site may use "cookies", but Chubb neither controls nor has access to such cookies.
Keeping our reKeeping our records accurate We will make every reasonable effort to ensure the information we hold about you is accurate and up-to-date. You can find out what information we hold about you by contacting us. We will tell you what information we hold. If you find any errors, please notify us and we will correct them promptly. If you wish to change or modify information provided in relation to your policy, please use the My Insurance tab or use the details on the ‘contact us’ page.

Email communications and opting-out

Email communication is important between Chubb and its customers/prospective customers. If, you give us permission when purchasing a product from us, we may use your email address to send you information about other services and products that we believe will interest you. If you subsequently want to opt-out from receiving future emails about services and products please use the contact details provided on our contact us page. We do not send random marketing emails to personal email addresses (spam).

Policy Documents

Your Travel Insurance cover with us is based on the Policy Wording.

We have a single Policy Document for covers including and excluding Winter Sports. Your chosen cover option will be indicated clearly on the personalised Policy Schedule we send you when you buy from us.

SuperValu Holiday Travel Insurance    SuperValu Holiday
Travel Insurance Policy Wording
SuperValu Holiday Plus
Travel Insurance
   SuperValu Holiday Plus
Travel Insurance Policy Wording

Adobe Acrobat

These Policy documents are presented in Adobe Portable Document Format (PDF). This file format is used to store document with complex formatting that the authors would like to preserve (typically text in several columns and mixed with a number of graphics). To view and print PDF files, you must have Adobe® Acrobat® Reader installed: click the link below to download this free software. www.adobe.com/products/acrobat/readstep2.html

Changes to Policy Wordings

Over time we may make amendments to the cover we offer.

Amendments often reflect different cover needs in a rapidly changing world or may address new legal or regulatory requirements. The policy wording above shows the exact cover you will enjoy if you buy from us now.

If you have already purchased a policy, the policy terms that apply to your cover are those that were in force when you bought your policy. To see the specific Policy Wording that applies to your policy by clicking on the relevant link in your confirmation email.

If you are unsure about any aspect of our cover, please do not hesitate to Contact Us.

Section_4_Text_Section_Accessibility

  • Accessibility
  • About the Underwriter
  • Benefits Table
  • Claims Forms
  • Contact Us
  • Cover Options
  • Emergency Assistance
  • FAQs
  • Security & Privacy
  • Your Policy Documents

Accessibilty & Site Help

We hope that you find our website simple to navigate and provides all the information you need about our insurance. Full contact details are provided should you require help, or if you would prefer to purchase offline.

Applying Online

If you choose to buy online, please note that your application takes place in a secure browser session. As a security measure to protect your personal data, secure sessions are "time-limited". This means that if you do not complete your application within a certain time frame, your session will "time out" and you will need to re-apply. For this reason, we recommend that you read our cover details before you proceed to our application form. We confirm that you have bought successfully via a confirmation screen at the end of the application process. This screen contains your insurance details, including a link to your policy schedule and the full policy wording. We also send you an email containing this information. Please let us know if you need help in using our website, or buying insurance from us.

Adobe Acrobat .pdf Documents

Our Policy Wording is saved in Adobe Portable Document Format (PDF) To view and print PDF files, you must have Adobe® Acrobat™ Reader installed: You may download this FREE software from the following link www.adobe.com Or you can use the built in Read-Out-Loud feature to read aloud as much of an Adobe PDF document as you need: a page, a section, or the entire document. If you are unfamiliar with this feature, please refer to the Help section of Adobe Acrobat reader for more details or their online manual at www.adobe.com Or if you are using a screen reader, Adobe Reader supports several screen reader applications and other assistive technologies that enable visually impaired users to interact with computer applications. Please refer to the documentation for that application or device to get information on its installation and interaction with Adobe Reader. Adobe also offer extensive advice and guidance on their website (www.adobe.com).

FAQs

We hope that you find our website simple to navigate and provides all the information you need about our insurance. Full contact details are provided should you require help, or if you would prefer to purchase offline.

Applying Online

If you choose to buy online, please note that your application takes place in a secure browser session. As a security measure to protect your personal data, secure sessions are "time-limited". This means that if you do not complete your application within a certain time frame, your session will "time out" and you will need to re-apply. For this reason, we recommend that you read our cover details before you proceed to our application form. We confirm that you have bought successfully via a confirmation screen at the end of the application process. This screen contains your insurance details, including a link to your policy schedule and the full policy wording. We also send you an email containing this information. Please let us know if you need help in using our website, or buying insurance from us.

Adobe Acrobat .pdf Documents

Our Policy Wording is saved in Adobe Portable Document Format (PDF) To view and print PDF files, you must have Adobe® Acrobat™ Reader installed: You may download this FREE software from the following link www.adobe.com Or you can use the built in Read-Out-Loud feature to read aloud as much of an Adobe PDF document as you need: a page, a section, or the entire document. If you are unfamiliar with this feature, please refer to the Help section of Adobe Acrobat reader for more details or their online manual at www.adobe.com Or if you are using a screen reader, Adobe Reader supports several screen reader applications and other assistive technologies that enable visually impaired users to interact with computer applications. Please refer to the documentation for that application or device to get information on its installation and interaction with Adobe Reader. Adobe also offer extensive advice and guidance on their website (www.adobe.com).

Documents

Everything related to your Travel Insurance Policy in one place

Musgrave Financial Services Ltd trading as SuperValu Insurance is regulated by the Central Bank of Ireland.