Will I collect Real Rewards points if I buy Insurance?

Yes, you will earn points when you buy your policy and also when you renew with us. The points awarded will vary from time to time so please see the offer applicable at the time.

How long will it take before the points are awarded?

Points will be awarded 28 days after your policy is issued or renewed or from the date your certificate is issued.

What discounts are available?

As well as offering car insurance with excellent cover at a fair price, we will give you money back vouchers to spend back in store when you take out your policy (standard T&C’s apply to these vouchers). When you add your partner to your policy we will give you up to an extra 25% discount off the price of your policy. This discount is subject to normal underwriting criteria and as a minimum is based on your partner being claims free, over 25 with a full Irish licence. To qualify you are your partner must be cohabiting and your partner must be the only named driver on the policy. We will also give you up to 30% discount through the XLNT driver App to reward safer driving. To benefit from this you need to download the App and use it during the period of Insurance. You get an initial discount for downloading and using the App. After the first 90 days we will review your score and you may qualify for a further discount for safe driving. See XLNT Driver FAQ’s below for the scale of discounts. To ensure you continue to receive the discount at renewal, you will need to use the App during the year as per the terms and conditions set out for the App. These discounts are subject to a minimum premium applying to the policy.

How do I receive my Real Rewards vouchers?

You will receive your vouchers within a month of you buying a policy.

What is XLNTdriver app?

AIG XLNTdriver is a free Smartphone App used in conjunction with our car insurance. It is used to record your journeys and provides you with a visual representation of your journeys, together with a score. The overall score allows you to gain an improved discount on your car insurance of up to 30% in total. AIG XLNTdriver provides customers with a great new way of saving money on their car insurance*. By helping you better understand your driving behaviour and what could affect your insurance premium, you can save up to 30% on the cost of your car insurance premium when you download and use the app. The AIG XLNTdriver app offers you real time information on your driving, gives you a score for each completed journey and allows you to track your progress toward additional discounts and receive offers on your policy.

How does the XLNTdriver app work?

AIG XLNTdriver works by monitoring your driving behaviour, helping you to take control of your driving. The app periodically relays your data to us so that we can build an accurate picture of your driving behaviour. This means that we can give you additional discounts based upon how well you actually drive.

How can I improve my score?

The AIG XLNTdriver app is designed to reward safe driving behaviours. Avoid things like harsh braking, excessive speed, distractions like phone calls and driving long distance without breaks.

Can I still get the standard benefits from my policy?

All of our XLNTdriver customers are entitled to the full range of policy benefits available on our standard Car Insurance policy.

How do I get the XLNTdriver app?

The first step to saving with XLNTdriver is to get a quote from us. If you’ve more questions you can refer to the dedicated FAQ page or call SuperValu Insurance directly on 1890 11 11 11 - We’ll be happy to talk you through the benefits and help you with any queries you have. Please note downloading and using the XLNTdriver app is a condition of your insurance. This means you qualify for the 20% discount (5% up front, 15% after 3 months). *To be eligible for the XLNTdriver app you must have purchased a SuperValu Car Insurance premium for €425 or more.Your road traffic act certificate & disc will be sent to you when you’ve downloaded and used the app.

How do I find out more

Click here for a full list of FAQs about XLNT driver

Do I pay administration fees?

No, we don’t believe you should have to pay additional administration fees just to make simple changes to your policy. If you’ve ever been charged an administration fee for changing or even taking out your car insurance we’re sure you’ll agree.

Is my Windscreen covered?

Yes, damage to your windscreen is one of those frustrations that everyone can do without. We’ll replace it without any fuss.

Can I drive abroad?

Can I drive other cars?

Are possessions in my car protected?

How is my No Claims bonus affected?

If you have SuperValu Car Insurance and need to claim because of fire, theft, or broken glass it won’t affect your No Claims Bonus. We also offer optional Step Back protection on your Insurance so even if you need to claim for something else, you’ll never lose your entire discount.

What happens if my car breaks down?

We provide Breakdown Assist as standard on all of our Car Insurance policies and, if you need to claim, we’re available 24hrs a day on (01) 8720179. If your car keys are lost or stolen we will pay up to €500 towards the cost of replacement keys and reprogramming locking devices, door and boot locks and ignition steering lock.

How do I make a Car Insurance claim?

If you’d like to make a claim, the SuperValu Motor Claims Service is available immediately to take your call. Our offices are open every weekday from 9 a.m. until 5 p.m. but claims may be notified 24 hours a day on 01 8599700. A standard excess of €250 applies to SuperValu Car Insurance.

What happens after I call?

After you’ve notified us of a claim, we will issue a Claim Form for completion & signing. You can also download the relevant form at http://www.aig.ie/claims.

When should I register a claim?

It’s very important that claims are registered quickly. You must register any claim as soon as is reasonably possible (and certainly no later than 7 days). If you do not, we may not be able to pay your claim.

Where do I send my claim?

If you need to make a claim, please either write a brief description of your claim orphone our underwriters at: AIG Claims Service 30 North Wall Quay International Financial Services Centre Dublin 1 Phone: 01 8599700 To help us prevent fraudulent claims, AIG will store the insured person’s personal details on computer and may transfer them to a third party.