If you are trying to register but you are getting this message (EMAIL ADDRESS IS ALREADY BEING USED), this means Supervalu have your email address already. All you need to do is go to the log-in screen and click Forgot Password to create a password for your account.
If you are unable to log-in, click the forgot password link. An email will be sent to you to create a new password. Once you create a new password, log-in as normal.
If you are not sure what email address you used to register or if you are having any difficulties please call the helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday
You must register your key fob in order to be able to receive your Rewards and Money Back Vouchers. The Real Rewards points that you have Collect will be converted into Money Back Vouchers before Christmas, Easter and Back to School
These vouchers can be used to get money off your SuperValu shop or they can be used to get money off with our Programme Partners such as Electric Ireland
Along with the Money Back Vouchers, our shoppers will continue to receive relevant product coupons, and at times will receive Money Off Vouchers
Now you can collect points by using your Real Rewards card in ANY SuperValu or online
For every €1 you spend you will Collect 1 Real Rewards point
You will get Money Back Vouchers by post 3 times per year, when you have Collected at least 250 points. This will be converted into a €2.50 Money Back Voucher to be used in SuperValu or a 250 point voucher to be used with Partners
You can now Collect points with your Bank of Ireland personal credit card, Getaway Breaks, Electric Ireland and eShops
You can Use points with Electric Ireland
New Real Rewards App – you can now get exclusive rewards and access all of your vouchers on the new Real Rewards app
New Real Rewards website – you can manage your account on our new website, you can link with partners and convert your points to Use with Partners as well as printing off your Money Back Vouchers and product coupons at home
If you are unable to register or log-in to your account please call the helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday
You can go to the Customer Service desk in your local SuperValu store
You can email firstname.lastname@example.org and we will get back to you in 24-hours
They will enable us to provide you with the rewards that you have Collected.
They will allow us to continuously improve the Real Rewards programme for your benefit.
You can update your details by logging into your online account, on the Real Rewards App, at the Customer Service desk in store or via the helpdesk on 0818 22 00 88
In your account you can:
Simply pick up a new card instore and you can either login to your online account and add your new card or you can complete a Member Update Form that you will find at the Customer Service desk in store. Your old points balance will be transferred to the new card and your online and App log-in details won't change.
Yes, now you can use your Real Rewards card in any SuperValu and the fob will work at the till and on Self Scanners.
Yes you can. Login to your online account and click to transfer points
To do so you will be required to enter the point’s quantity and the Real Rewards card owner who you intend to send the points to
Alternatively you can call the Helpdesk on 0818 22 00 88
You can Collect points in all SuperValu stores. €1 = 1 Real Rewards point.
You can also collect Real Rewards points with your Bank or Ireland personal credit card and Electric Ireland. You must link with these partners before you can start collecting. The points collected with these partners vary
You can collect points by booking a break with Getaway Breaks and when you make a purchase through eShops. The points collected with these partners vary
Points will not be awarded upon the purchase of the following goods: lotto and lottery tickets, phone top-up vouchers, call cards, GAA tickets, gift vouchers, postage stamps, savings stamps, tobacco products, medicines and infant formula products
If you forget to present your Real Rewards card in SuperValu your receipt will be printed to show the number of points you could have collected. You can take this receipt to Customer Services within 2 weeks of your shop and they will add these points to your account. You will need ID to confirm your account details and have your card with you.
Your points will be converted into Money Back Vouchers at 3 x key times of the year
These Money Back Vouchers will have a expiry date of one year and are subject to Terms and Conditions
Other points and Tokens do have an expiry date which varies by the offer they are collected for. Expiry date details are contained within the terms and conditions specific to each reward category and may be subject to change.
Your account balance should be updated within 24 hours of each in-store transaction. However, updates from transactions with some partners may vary and take longer.
Once you are registered you can see your full transaction history on your online account and on the Real Rewards App. You can also ask at the Customer Services in store or via the helpdesk on 0818 22 00 88
Once you are registered you can see your balance on your online account and on the Real Rewards App. You can also ask at the Customer Services in store or via the helpdesk on 0818 22 00 88
It is also printed On your receipt;
At 3 key times during the year we will turn your Real Rewards points into Money Back Vouchers and send them directly to you via post or email. You can also access them on your online account or on your Real Rewards App. The vouchers can be used to get savings on your shop or to save money with partners.
Login to your account to check your most up to date rewards that are available to you
You can also call the helpdesk on 0818 220 088 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday
Your Real Rewards points that you have Collected will be converted into Money Back Vouchers at 3 key times during the year
These vouchers will be sent to you via Post or email and will be available online through your Real Rewards account and on the Real Rewards App
Points cannot be converted back into cash. Your points will be converted into Money Back Vouchers and sent to you at key times of the year.
Your Christmas Money Back Vouchers are based on the point's collection period from the launch of New Real Rewards on the 13th June 2016 up until the 27th October 2016.
Money Back Vouchers are issued in denominations of €2.50 so you more than likely will have a points balance carried over to the next mailing at Easter.
If you shopped in an old SuperQuinn or a SuperValu that ran a Money Back 1% loyalty programme your points collection period will vary.
You can check your letter that was posted to you. If you didn't receive it you can access your Vouchers on the Real Rewards App and on your Real Rewards account here.
There are 4 likely reasons why you wouldn’t receive Money Back Vouchers:
If you need to register your card or update your Postal Address you can do it online, in-store at the customer service desk or call our customer care line 0818 220088
You can also access your Money Back Vouchers on the Real Rewards App and on your Real Rewards account here.
You can use your vouchers to save when you shop with SuperValu. Selected vouchers can be used with Electric Ireland, to get money off your energy bills. Go to electricirelandrewards.ie to enter the voucher code in your Electric Ireland Rewards account.
Vouchers cannot be used for the purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products and infant formula.
Yes, you can use multiple Money Back Vouchers on 1 shop.
Selected vouchers can be used with Electric Ireland (€2.50 and €5.00). Simply go to electricirelandrewards.ie and login to your rewards account. Enter the 9 digit code that is printed on the voucher. The amount will be deducted from your bill.
Your vouchers are available on the Real Rewards App and on your Real Rewards account here. If you don’t have the App or a Real Rewards account call our customer care line 0818 220088.
Note lost or stolen Money Back Vouchers can only be reissued provided they have not expired or they have not been used.
No they cannot be converted back into points.
Yes you can use them when you shop online with SuperValu. Enter the 9 digit code that you find on the voucher.
Money Back Vouchers are valid for 12 months and the validity dates are clearly stated on the voucher. Christmas Money Back Vouchers are valid from the 8th December 2016 to the 7th December 2017.
It’s a virtual card so you can access your card number and all your vouchers when you need them.
Get exclusive offers and competitions.
You can watch your points balance grow.
Manage your account, edit real rewards account details.
Discover how to collect points and use points with partners.
No, the app is free to download and free to own.
You can log in to the app with your Facebook or you can log in with your email or Real Rewards card number. You’ll also need to enter your password. You may belong to one of the following 3 categories, 1) a Real Rewards member who has never registered online with SuperValu, 2) a registered member who frequently goes online, and 3) a registered member who has forgotten their password. Please see the following log in instructions:
For a Real Rewards member who has never registered online, then you will have to register using your name, email, fob number and create a password.
For a Real Rewards member who is already registered and active on the web can simple “Login” to the app, either with their “Email and Password” or they can use their “Card Number and Password”.
For a Real Rewards member who is already registered but has forgotten their password, ‘Forgot Password” path in the login page. If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.
The Real Rewards App is connected to your online account and the details you would have provided us when signing up in-store. If you have already registered online you must use the same email address and password to login to the App.
If the App is not accepting your details please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday
Please try to reset your password and log-in with the new password. If this does not work please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday
Initially there may be a delay in updating your points balance. If this continues please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday
There is a 24 hour delay in updating your points balance on your App. If it does not update 24 hours after your purchase instore please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday
No, once you are logged in the information is cached and WIFI is not required.
Unfortunately, due to some technical limitations, not all SuperValu stores can scan phones. So you can quote the Real Rewards card number that is displayed just underneath the barcode.
You can uninstall it just like any other app. Should you download the app again, you won’t need to register twice. You can log-in with your registered email and password.
You will receive new offers regularly, every 1 to 2 weeks.
Link your Real Rewards card number to your Electric Ireland account on the Electric Ireland rewards website, and collect 250 welcome points when you link of the first time
Firstly, you must link your Real Rewards card number to your Electric Ireland account. You’ll find instructions on how to link on the Electric Ireland Rewards website. When you link you’ll get 250 welcome points.
You will automatically collect 1 point for every €3 you spend on your Electric Ireland electricity or gas bills going forward.
Firstly, you must link your Real Rewards card number to your Electric Ireland account. You can use 250 points to get €3 (€5 during Bonus Time from March 1st to April 30th) off your Electric Ireland bill. You can redeem up to three (two times during Bonus Time from March 1st to April 30th) times per bill. If you have dual accounts you can redeem up to six times (four times during Bonus Time from March 1st to April 30th) per billing cycle. You will need to log-in to your Real Rewards account on-line or on the Real Rewards App to convert your points into Electric Ireland vouchers. Once you have converted your points you will be able to enter the 9 digit voucher code into your Electric Ireland rewards account. Alternatively you can use the 9 digit code on your €2.50 Money Back Voucher. It will take up to 10 days for the credit to appear on a customer’s Electric Ireland account.
Unfortunately no, you will need to log-in to your Real Rewards account on-line or on the Real Rewards App to convert your points into Electric Ireland vouchers. Once you have converted your points you will be able to enter the 9 digit voucher code into your Electric Ireland rewards account. You will see the discount on your bill.
Please allow 30 days for points to appear in your Real Rewards account. If it has been more than 30 days please call the helpdesk.
Customers do not have to be with Electric Ireland for a specific duration and there are no restrictions on customers who are on price plans or discounts. All residential ROI Electric Ireland customers can sign up to the Electric Ireland Rewards programme. Electric Ireland’s business customers cannot sign up to the Electric Ireland Rewards programme.
Customers who pay at the Post Office, use Token Meters, pay by direct debit or Pay as You Go can avail of this offer. They have to go on-line to redeem money off their energy bill and they will earn real rewards points for paying their bill.
Customers can register up to 2 accounts, either 2 Electricity accounts, 2 Gas accounts or 1 Electricity and 1 Gas.
The following are mandatory information required to sign up to Electric Ireland Rewards Electric Ireland Contract: Account, Name, DOB, e-mail and mobile number. The customers e-mail is mandatory as it will become their username to access the Electric Ireland Rewards programme.
If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.
It’s simple. When you book a break on SuperValuGetawayBreaks.com you will be asked for your Real Rewards card number. Enter your card number to book the break. You will collect 1 point for every €1 you spend on the break. You will see the points on your account after you checkout of your booked accommodation.
All you need to do is go to SuperValuGetawayBreaks.com, browse all the break options and when you go to book you’ll be asked for your Real Rewards card number. You must enter it so you can collect points on your booking.
If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.
Your points won’t show on your account until after you checkout of your booked accommodation. If your point still don’t show after you checkout then please contact the helpdesk.
Go to the SuperValu website and go to the Real Rewards section – there will be a link to visit the eShops site. Once you’re on the eShops site you can browse over 100 brands. Choose the website you want to shop on - click the Collect Points button and you’ll be brought to that site to shop as normal. Don’t forget to log-in to Real Rewards or else your points won’t be tracked. After you’ve bought something, your points will typically be confirmed in 35 days, excluding travel bookings, which will be confirmed once you have completed your stay.
There are over 100 brands including Debenhams, eBay, Eason, Expedia and ASOS. There’s a full list of the brands on the eshops website
They will typically be confirmed in 35 days, excluding travel bookings, which will be confirmed once you have completed your stay.
Unfortunately in order to be eligible for any Real Rewards points you do need to be logged in to your Real Rewards account first and then complete your purchase immediately and wholly online. If you forget to log in there is no record on your account that your transaction started from eShops. As such the retailer cannot tell where the transaction came from so they won’t award any points.
Visit the FAQ page on eShops website and you will get detailed instructions on how to query your missing points.
When the purchase is tracked, it will be given a ‘Pending’ status for typically 35 days. You cannot spend them until they change to ‘confirmed’.
Unfortunately you cannot use points on eShops. You can use points on Electric Ireland, Get Away Breaks, or save them to get money off your shop when we send you Money Back vouchers.
To link your cards, go to boi.com/realrewards and follow the instructions on the Bank of Ireland website. You will need your Real Rewards card number and your Bank of Ireland personal credit card number. Within 5 working days you will receive an SMS that your cards are linked. If there is an error with linking your cards you will receive an SMS asking you to re-enter your details.
No this offer is only available for Bank of Ireland personal credit card customers.
Yes, you can link your family members’ Bank of Ireland personal credit cards to the same Real Rewards card. You will need to complete the linking process for each card separately. Additional cardholders’ cards are automatically linked to the principal cardholder’s Real Rewards card. Principal cardholder is the credit card account holder whose name appears on the monthly credit card statement..
No, you will not collect points on credit card purchases until you receive the SMS confirmation. We cannot award points to historic transactions. You will collect points on all purchases after you get the SMS confirmation from Bank of Ireland along with your 250 welcome points.
Please re-enter your details correctly in the cards linking form. If you still do not receive the confirmation SMS, please the Customer Helpdesk on 0818 22 00 88.
To apply for a Bank of Ireland personal credit card go to boi.com/realrewards and follow the instructions on the Bank of Ireland website. You can also apply by calling Bank of Ireland on 0818 200 412 or visiting a local Bank of Ireland branch.
If you keep your elisting credit card you will need to pay the Government levy on both cards. If you switch to a Bank of Ireland personal credit card you will need to pay the stamp duty to the old Bank/Card Issuer on closing the account. Your old Bank/Card Issuer will then issue you with a Letter of Closure. This letter will confirm that you have paid the stamp duty for the period in question. You will need to present this letter to Bank of Ireland, who will not bill you for stamp duty for that period. Go to boi.com/realrewards for more details.
You will collect 250 welcome points 8 days after you have linked your cards. From then on you will collect points simply by using your Bank of Ireland personal credit card anywhere. You’ll collect 1 point for every €1 you send in SuperValu and 1 point for every €10 you spend outside of SuperValu. Make sure you also swipe your Real Rewards card when doing your shop in SuperValu to double your points.
Please allow 8 days for points to appear in your Real Rewards account. If it has been more than 8 days please call the Customer Helpdesk on 0818 22 00 88.
No, you simply can log in to your current Real Rewards account and add your new card number. Your account details will not change.
Yes you will need to link your new credit card with your Real Rewards card. To link your cards, go to boi.com/realrewards and follow the instructions on the Bank of Ireland website.
Please allow 8 days for points to appear in your Real Rewards account. If it has been more than 8 days please contact the Customer Helpdesk on 0818 22 00 88.
If the transaction is appearing on your Bank of Ireland personal credit card statement but not on your Real Rewards account, please contact the Customer Helpdesk on 0818 22 00 88. If the transaction is not appearing on your credit card statement contact the Bank of Ireland Credit Card Services to confirm the transaction.
If you paid with your Bank of Ireland personal credit card and forgot to swipe your Real Reward card at the till you will not collect double points. You need to swipe your Real Rewards card for every purchase in SuperValu. It may also depend on the products you purchased as certain products don’t qualify for earning Real Reward points in SuperValu, including tobacco, lottery, GAA tickets, baby formula and alcohol.
AerClub is the new loyalty programme of Aer Lingus and has been developed with you in mind, whether you travel a little or a lot. Flying more often can open up a world of travel benefits when you collect Tier Credits and Avios points, the AerClub currency.
For more information, or to join visit www.aerlingus.com/aerclub/
To join AerClub visit www.aerlingus.com/registration
You will need to fill in the form with your relevant details.
Aer Lingus will send you an email with your AerClub membership number, within hours. You will need to quote this membership number when collecting Avios points, with Aer Lingus and other collection partners.
Your AerClub membership number is 16 digits long and starts with 308147.
You will find your membership number on the AerClub welcome email (titled time to unlock your travel benefits) or on your AerClub on-line account. It can also be accessed through the Aer Lingus mobile app.
To check your balance on-line visit, www.aerlingus.com/aerclub
You will need to log in using the username and password that you used when you created your AerClub account.
Avios points are the reward currency of AerClub. By collecting Avios points, you can turn your flights and everyday spending into exciting travel rewards.
Collect Avios points whenever you fly with Aer Lingus and their selected airline partners as well as on the ground with retail, travel and leisure partners. You can then use your Avios points to book flights with Aer Lingus and their partner airlines.
In addition to collecting Avios points with Aer Lingus, you can collect with Kildare Village, Holidays with Aer Lingus, Restaurant Circle and Appleby Jewellers.
From 1st February 2017 Real Rewards members will also be able to collect Avios points. SuperValu will be the only Supermarket to offer Avios points in Ireland.
You can use your Avios points to book reward flights on avios.com to anywhere that Aer Lingus, British Airways and Iberia have reward flight availability (taxes, fees and charges are payable in cash only).
The Avios points displayed here are applicable for Aer Lingus reward flights as at January 2017. The amounts are one way, excluding taxes, fees and carrier charges.
|LHR - London Heathrow |
LGW - London Gatwick
LPL - Liverpool
MAN - Manchester
BHX - Birmingham
AMS - Amsterdam
BOD - Bordeaux
BRU - Brussels
CDG - Paris
DUS - Dusseldorf
NTE - Nantes
|PMI – Palma |
BCN – Barcelona
BER - Berlin
CPH - Copenhagen
FRA – Frankfurt
GVA - Geneva
IBZ – Ibiza
LIS – Lisbon
LYS – Lyon
MAD – Madrid
NCE – Nice
VCE – Venice
VRN – Verona
|AGP - Malaga |
ATH - Athens
BUD - Budapest
CFU - Corfu
FCO – Rome
FUE - Fuerteventura
LPA – Gran Canaria
NAP – Naples
TFS – Tenerife
|BOS – Boston |
JFK – New York
IAD – Washington
ORD – Chicago
YYZ - Toronto
|LAX – Los Angeles |
MCO – Orlando
SFO – San Francisco
Log into your AerClub account at www.aerlingus.com/aerclub and click on spending Avios. This will take you to the Avios website in Ireland where you can use the flight search to find available reward flights.
You will need to be a member of Real Rewards, the loyalty programme for SuperValu customers. You will collect Real Rewards points every time you shop in-store.
You can convert a minimum of 50 Real Rewards points into Avios points by logging into your Real Rewards account and selecting the Aer Lingus in the ‘Use Points’ section. Select the number of Real Rewards points you would like to exchange and your AerClub membership number. Avios points will be added to your AerClub membership account within 7 working days.
You will need to enter your 16 digit AerClub number for the first transaction. Your AerClub membership number will be saved for future exchanges.
If you have converted your Real Rewards points, please allow 7 days for the Avios points to be credited to your AerClub account. If they are not showing on your account after 7 days, call 1890800258.
The 250 bonus Avios points are available for all members who exchange a minimum of 50 Real Rewards points for the first time before 31st March 2017.
All you need to do is transfer Real Rewards points to Avios points as normal and the bonus 250 Avios points will automatically be credited to your AerClub account shortly afterwards.
Your Avios points do not expire as long as you continue to collect. You will need to collect a minimum of 1 Avios point within a 36 month period.
No, once the Real Rewards points have been exchanged to Avios points you cannot reverse the transaction.
Yes, you will earn points when you buy your policy and also when you renew with us. The points awarded will vary from time to time so please see the offer applicable at the time.
2. How long will it take before the Points are awarded?
Points will be awarded 28 days after your policy is issued or renewed.
You will receive your vouchers within a month of you buying a policy.
Our Home Insurance policy summary documents (accessible below) briefly outline for you the significant features, benefits, limitations and exclusions of our Home Insurance policies for owner occupied private houses, holiday home houses and rental home houses. These summaries do not form part of the policy wordings, which you are recommended to read (accessible below) before you arrange insurance cover.
For full details of all our policy covers please refer to our policy documents the Home Insurance page.