Real Rewards Help

Real Rewards General FAQs

  1. I am having trouble registering/logging in, what's wrong and who can help me?

    If you are trying to register but you are getting this message (EMAIL ADDRESS IS ALREADY BEING USED), this means Supervalu have your email address already. All you need to do is

    1. go to the log-in screen and click “Forgot Password” to create a password for your account.
    2. An email will be sent to you to create a new password. Once you create a new password, log-in as normal.
    3. Once logged in to your account a message may appear “no Real Rewards card linked yet”.
    4. Please add the Real Rewards card number on the back of your fob.
    5. Your account is now created.

    Should you have a card already on the account when you recover the password;

    1. Go to MY ACCOUNTS section on the Real Rewards website
    2. You will see a section ADD CARD
    3. Insert the Real Rewards fob number on your new card or existing card and add.
    4. Two security question will appear
    5. Once you answer these correctly the card will add to the account.

    If you are not sure what email address you used to register or if you are having any difficulties please use webchat or call the helpdesk on 0818 22 00 88 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday.

  2. Why do I need to register my key fob?

    You must register your key fob in order to be able to receive your Real Rewards and Money Back Vouchers. The Real Rewards points that you have Collect will be converted into Money Back Vouchers before Christmas, Easter and Back to School.

    These vouchers can be used to get money off your SuperValu shop or they can be used to get money off with our Programme Partners such as Electric Ireland (Please see Partner FAQ’s for more information)

    Along with the Money Back Vouchers, our shoppers will continue to receive relevant product coupons, and at times will receive Money Off Vouchers as highlighted above.

  3. What's new with Real Rewards?

    Now you can collect points by using your Real Rewards card in ANY SuperValu store or online.

    For every €1 you spend you will Collect 1 Real Rewards point.

    You will get Money Back Vouchers by post 3 times per year, when you have collected at least 250 points. This will be converted into a €2.50 Money Back Voucher to be used in SuperValu or a 250 point voucher to be used with Partners.

    You can now collect points with your Bank of Ireland personal credit card, Getaway Breaks, Electric Ireland and eShops.

    You can use points with Electric Ireland.

    New Real Rewards App – you can now get exclusive rewards and access all of your vouchers on the new Real Rewards app.

    New Real Rewards website – you can manage your account on our new website, you can link with partners and convert your points to use with our partners as well as printing off your Money Back Vouchers and product coupons at home.

  4. I have an enquiry, how can I contact Real Rewards?

    If you are unable to register or log-in to your account please contact the helpdesk via webchat or call 0818 22 00 88 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday.

    Please note that call volumes are high at this extraordinary time and we advise all shoppers were possible to use Webchat/Email

    You can go to the Customer Service desk in your local SuperValu store.

    You can email help@realrewards.ie and we will get back to you in 24-hours.

  5. How will my details be used?

    They will enable us to provide you with the rewards that you have Collected.

    They will allow us to continuously improve the Real Rewards programme for your benefit.

  6. How do I access my account details?

    You can update your details by logging into your online account via SuperValu.ie, the Real Rewards App, at the Customer Service desk in store or via the helpdesk on 0818 22 00 88 or Landline 01 9068881

    In your account you can:

    • See where you have Collected and Spent your points
    • Check your points balance
    • Link with partners
    • Transfer points to family or friends
    • Access your Vouchers

  7. My key fob is lost, stolen or damaged. How can I get a replacement?

    If you have the Real Reward App, you need not worry as your card is digital and a replacement is not required. If you wish to download the App please following self-help video’s below.

    If you which to have a physical card simply pick up a new card instore and you can

    1. Login to SuperValu.ie to your online account
    2. Click on my account
    3. Add new card or you can complete a Member Update Form that you will find at the Customer Service desk in store.
    4. Your old points balance will be transferred to the new card and your online and App log-in details won't change.

     

  8. Will Self Scanners recognise a Real Rewards fob from another store?

    Yes, now you can use your Real Rewards card in any SuperValu and the fob will work at the till and on Self Scanners.

  9. Can I transfer Real Rewards points to Family and Friends?

    Yes you can. Login to your online account and click to transfer points

    To do so you will be required to enter the point’s quantity and the Real Rewards card owner who you intend to send the points to

    Alternatively you can call the Helpdesk on 0818 22 00 88 or Landline 01 9068881

Collecting Real Rewards Points

  1. Where can I Collect points?

    You can Collect points in all SuperValu stores. €1 = 1 Real Rewards point.

    You can also collect Real Rewards points with by linking your Visa card and Electric Ireland. You must link with these partners before you can start collecting. The points collected with these partners vary.

    You can collect points by booking a break with SuperValu Getaway Breaks and when you make a purchase through eShops. The points collected with these partners vary. Please refer to each partner below for more information.

    Points will not be awarded upon the purchase of the following goods: lotto and lottery tickets, phone top-up vouchers, call cards, GAA tickets, gift vouchers, postage stamps, savings stamps, tobacco products, medicines, infant formula products and alcohol products (from 11th January 2021).

  2. Do my Points expire?

    Your points will be converted into Money Back Vouchers at 3 x key times of the year.

    These Money Back Vouchers will have an expiry date of one year and are subject to Terms and Conditions.

    Other points and Tokens do have an expiry date which varies by the offer they are collected for. Expiry date details are contained within the terms and conditions specific to each reward category and may be subject to change.

  3. How frequently is my balance updated?

    Your account balance should be updated within 24 hours of each in-store/SuperValu Online shopping transaction. However, updates from transactions with some partners may vary and take longer.

  4. I think my balance is incorrect. How can I check my transaction details?

    Once you are registered you can see your full transaction history on your online account and on the Real Rewards App. You can also ask at the Customer Services in store or via the helpdesk on 0818 22 00 88 or Landline 01 9068881

  5. Where can I access my balance?

    Once you are registered you can see your balance on your online account and on the Real Rewards App. You can also ask at the Customer Services in store or via the helpdesk on 0818 22 00 88 or Landline 01 9068881

    It is also printed on your receipt.

Using Real Rewards Points

  1. How can I Use my Points?

    At 3 key times during the year we will turn your Real Rewards points into Money Back Vouchers and send them directly to you via post or email. You can also access them on your online account or on your Real Rewards App. The vouchers can be used to get savings on your shop or to save money with partners.

  2. I have a question regarding the rewards available to me. How do I contact you?

    Login to your account to check your most up to date rewards that are available to you

    You can also call the helpdesk on 0818 220 088 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  3. How will I be sent my rewards?

    Your Real Rewards points that you have collected will be converted into Money Back Vouchers at 3 key times during the year.

    These vouchers will be sent to you via Post/email or by vouchers at the till and will be available online through your Real Rewards account and on the Real Rewards App.

  4. Can I get cash back for points?

    Points cannot be converted back into cash. Your points will be converted into Money Back Vouchers and sent to you at key times of the year.

Money Back Voucher FAQs

  1. When will I get my Money Back vouchers?

    Money Back vouchers are delivered 3 times a year, at Christmas, Easter & in August/September. If you are due to receive a value of €5 or greater worth of Money Back vouchers, they will be sent to you via post and they will also be available in the voucher section of the Real Rewards app. If you are due to receive €2.50 worth of Money Back vouchers, you will receive your €2.50 Money Back voucher at the checkout when you scan your Real Rewards card in-store.

  2. Can I convert my Money Back voucher back to points?

    No they cannot be converted back into points.

  3. How can I find out how much Money Back vouchers I got?

    You can check your letter that has been posted to you. You can also access your vouchers on the Real Rewards App and on your Real Rewards account here. If you are due to receive €2.50/€5.00 worth of Money Back vouchers, you will receive your this Money Back voucher at the checkout when you swipe your Real Rewards card in-store.

  4. Why have I not received any Money Back vouchers?

    There are 4 likely reasons why you have not received Money Back vouchers:

      1. You did not have 250 Real Rewards points or more on the 31st October 2019 to qualify for the Money Back mailing
      2. Your card may not be registered
      3. You may not have a full address on your account
      4. Contact preferences?
      5. You may have an old address on your account

    If you need to register your card or update your Postal Address you can call our customer care line 0818 220088 or Landline 01 9068881

  5. What denominations do my Money Back vouchers come in?

    SuperValu send customers vouchers at 3 key times during the year in values starting at €2.50 to €80 depending on what points they have collected over the allocated period. Voucher denominations are solely at Musgrave Limited discretion and once issued cannot be changed.

  6. How can I use my Money Back vouchers?

    You can use your vouchers in 3 ways:

    To save when you shop with SuperValu in-store or online. Vouchers cannot be used for the purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products, infant formula and alcohol products (in line with government legislation). The Real Rewards card bearing the same serial number as the Money Back Voucher must be presented when redeeming. Vouchers are redeemable online for selected SuperValu stores only.

    To save with Electric Ireland: €2.50 and €5 vouchers can be used with Electric Ireland to get money off your energy bills. Go to electricirelandrewards.ie to enter the voucher code(s) in your Electric Ireland Rewards account to get €5 or €10 off your bill. You can use up to 2 €2.50 voucher codes per bill or 1 €5 voucher, saving you €10 on your bill.

    To save with Aer Lingus. All your Money Back vouchers can be converted into Avios (the currency of AerClub). You can simply convert them here.

  7. What can I do if my Money Back vouchers are lost/stolen?

    If you've lost the voucher you received in the post. They are available on the Real Rewards App and on your Real Rewards account here.

    If you don’t have the App or can't log into your Real Rewards account, you can call our customer care line 0818 220088 or Landline 01 9068881. Note lost or stolen Money Back vouchers can only be reissued provided they have not expired or they have not been used. Copied, damaged or defaced vouchers will not be accepted.

  8. Can I use Money Back vouchers on my online shop?

    Yes, you can use them when you shop online with SuperValu here. Enter the 9 digit code at the checkout that you find on the voucher. The Real Rewards card bearing the same serial number as the Money Back Voucher must be presented when redeeming. To redeem this voucher either: (a) present the voucher with your Real Rewards card in-store at time of payment; or (b) when prompted, insert the online code provided overleaf when shopping on www.SuperValu.ie. Vouchers are redeemable online for selected SuperValu stores only.

  9. When do the Money Back vouchers expire?

    Money Back Vouchers are valid for 12 months and the validity dates are clearly stated on the voucher. A voucher can be redeemed once during this period only. 

Real Rewards App FAQs

  1. What do I get in the App?

    It’s a virtual card so you can access your card number and all your vouchers when you need them.

    Get exclusive offers and competitions.

    You can watch your points balance grow.

    Manage your account, edit real rewards account details.

    Discover how to collect points and use points with partners.

  2. Does the app cost anything?

    No, the app is free to download and free to own.

  3. How do I log in to the app?

    You can log in to the app with your Facebook or you can log in with your email or Real Rewards card number. You’ll also need to enter your password. You may belong to one of the following 3 categories,

    1) a Real Rewards member who has never registered online with SuperValu,

    2) a registered member who frequently goes online, and

    3) a registered member who has forgotten their password. Please see the following log in instructions;

    For a Real Rewards member who has never registered online, then you will have to register using your name, email, fob number and create a password.

    For a Real Rewards member who is already registered and active on the web can simple “Login” to the app, either with their “Email and Password” or they can use their “Card Number and Password”.

    For a Real Rewards member who is already registered but has forgotten their password, ‘Forgot Password” path in the login page. If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.

  4. I am having difficulties registering on the app. What can I do?

    The Real Rewards App is connected to your online account and the details you would have provided us when signing up in-store. If you have already registered online you must use the same email address and password to login to the App.

    If the App is not accepting your details please call the Customer Helpdesk on 0818 22 00 88 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday.

  5. I am having difficulties logging in to the app. What can I do?

    Please try to reset your password and log-in with the new password. If this does not work please call the Customer Helpdesk on 0818 22 00 88 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday.

  6. I am having trouble registering/logging in, what's wrong and who can help me?

    If you are trying to register but you are getting this message (EMAIL ADDRESS IS ALREADY BEING USED), this means Supervalu have your email address already. All you need to do is;

    1. go to the log-in screen and click “Forgot Password” to create a password for your account.
    2. An email will be sent to you to create a new password. Once you create a new password, log-in as normal.
    3. Once logged in to your account a message may appear “no Real Rewards card linked yet”.
    4. Please add the Real Rewards card number on the back of your fob.
    5. Your account is now created.

    Should you have a card already on the account when you recover the password.

    1. Go to MY ACCOUNTS section on the Real Rewards website.
    2. You will see a section ADD CARD.
    3. Insert the Real Rewards fob number on your new card or existing card and add.
    4. Two security question will appear.
    5. Once you answer these correctly the card will add to the account.

      If you are not sure what email address you used to register or if you are having any difficulties please use webchat or call the helpdesk on 0818 22 00 88 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

     

  7. The points on the App are different to the points in my online account, why is this?

    Initially there may be a delay in updating your points balance. If this continues please call the Customer Helpdesk on 0818 22 00 88 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  8. The points on the App are different to the points on my receipt, why is this?

    There is a 24 hour delay in updating your points balance on your App. If it does not update 24 hours after your purchase instore please call the Customer Helpdesk on 0818 22 00 88 or Landline 01 9068881 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  9. Is WIFI required in the store for the app to work?

    No, once you are logged in the information is cached and WIFI is not required.

  10. Can I use my phone as a Real Rewards card by swiping it in store?

    Yes, in the majority of our stores you can use your phone to scan your Real Rewards Card and vouchers. Unfortunately, due to some technical limitations, a small number of SuperValu stores cannot scan phones, however you can quote the Real Rewards card number that is displayed just underneath the barcode.

  11. How do I remove the app?

    You can uninstall it just like any other app. Should you download the app again, you won’t need to register twice. You can log-in with your registered email and password.

  12. How often are offers updated?

    You will receive new offers regularly, every 1 to 2 weeks.

Partner FAQs

Electric Ireland FAQs

  1. How do I link my accounts?

    Link your Real Rewards card number to your Electric Ireland account on the Electric Ireland rewards website, and collect 250 welcome points when you link of the first time

  2. How do I collect points with Electric Ireland?

    Firstly, you must link your Real Rewards card number to your Electric Ireland account. You’ll find instructions on how to link on the Electric Ireland Rewards website. When you link you’ll get 250 welcome points.

    You will automatically collect 1 point for every €3 you spend on your Electric Ireland electricity or gas bills going forward.

  3. How do I use points with Electric Ireland?

    Firstly, you must link your Real Rewards card number to your Electric Ireland account. You can use 250 points to get €3 (€5 during Bonus Time from March 1st to April 30th) off your Electric Ireland bill. You can redeem up to three (two times during Bonus Time from March 1st to April 30th) times per bill. If you have dual accounts you can redeem up to six times (four times during Bonus Time from March 1st to April 30th) per billing cycle. You will need to log-in to your Real Rewards account on-line or on the Real Rewards App to convert your points into Electric Ireland vouchers. Once you have converted your points you will be able to enter the 9 digit voucher code into your Electric Ireland rewards account. Alternatively you can use the 9 digit code on your €2.50 Money Back Voucher. It will take up to 10 days for the credit to appear on a customer’s Electric Ireland account.

  4. Can I still get my Electric Ireland voucher at the till?

    Unfortunately no, you will need to log-in to your Real Rewards account on-line or on the Real Rewards App to convert your points into Electric Ireland vouchers. Once you have converted your points you will be able to enter the 9 digit voucher code into your Electric Ireland rewards account. You will see the discount on your bill.

  5. I haven’t received points from Electric Ireland, what can I do?

    Please allow 30 days for points to appear in your Real Rewards account. If it has been more than 30 days please call the helpdesk.

  6. Are there restrictions on who can avail of this offer?

    Customers do not have to be with Electric Ireland for a specific duration and there are no restrictions on customers who are on price plans or discounts. All residential ROI Electric Ireland customers can sign up to the Electric Ireland Rewards programme. Electric Ireland’s business customers cannot sign up to the Electric Ireland Rewards programme.

  7. Is it open to customers who pay in Post Office or via Tokens?

    Customers who pay at the Post Office, use Token Meters, pay by direct debit or Pay as You Go can avail of this offer. They have to go on-line to redeem money off their energy bill and they will earn real rewards points for paying their bill.

  8. Is it limited to one Electric Ireland account?

    Customers can register up to 2 accounts, either 2 Electricity accounts, 2 Gas accounts or 1 Electricity and 1 Gas.

  9. What information must I provide?

    The following are mandatory information required to sign up to Electric Ireland Rewards Electric Ireland Contract: Account, Name, DOB, e-mail and mobile number. The customers e-mail is mandatory as it will become their username to access the Electric Ireland Rewards programme.

  10. What happens if I change providers?

    If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.

Getaway Breaks FAQs

  1. How do I collect points with Getaway Breaks?

    It’s simple. When you book a break on SuperValuGetawayBreaks.com you will be asked for your Real Rewards card number. Enter your card number to book the break. You will collect 1 point for every €1 you spend on the break. You will see the points on your account after you checkout of your booked accommodation.

  2. How do I book a Getaway Break?

    All you need to do is go to SuperValuGetawayBreaks.com, browse all the break options and when you go to book you’ll be asked for your Real Rewards card number. You must enter it so you can collect points on your booking.

  3. Do I still need points to book a Getaway Break?

    You do not need SuperValu points or stamps to book a Getaway Break.

  4. I’m missing points from Getaway Breaks, what can I do?

    Your points won’t show on your account until after you checkout of your booked accommodation. If your point still don’t show after you checkout then please contact the helpdesk.

  5. What happens to my break with the Covid 19 Pandemic?

    Supervalu Getaway Breaks are continuously monitoring the situation regarding Coronavirus and it is important to us that we offer support and reassurance to our customers during this time.

    We also recognise the need for some customers to alter their holiday arrangements due to the current situation, we will work with all bookings to help reschedule your dates or you can use your deposit credit going forward against a future booking date within the next 12 months.

    Please let us know at least 48 hours in advance of your stay if you think you will not make it.

    Any increase in your hotel cost will be charged should you wish to reschedule at a later date.

    Please get in touch with our customer service on info@supervalugetawaybreaks.com and they will be able to help you with any questions regarding your booking.

eShops FAQs

  1. How do I use eShops?

    Go to the SuperValu website and go to the Real Rewards section – there will be a link to visit the eShops site. Once you’re on the eShops site you can browse over 220 brands. Choose the website you want to shop on - click the Collect Points button and you’ll be brought to that site to shop as normal. Don’t forget to log-in to Real Rewards or else your points won’t be tracked. After you’ve bought something, your points will typically be confirmed in 35 days, excluding travel bookings, which will be confirmed once you have completed your stay.

  2. What type of brands are on eShops?

    There are over 220 brands including Booking.com, River Island, Apple, Debenhams, eBay, Eason, Expedia and ASOS. There’s a full list of the brands on the eshops website.

  3. How long do I need to wait for my eShops points to be confirmed?

    They will typically be confirmed in 35 days, excluding travel bookings, which will be confirmed once you have completed your stay.

  4. If I buy something on an eShops brand website and forget to log in to my Real Rewards account will I still get my points?

    Unfortunately in order to be eligible for any Real Rewards points you do need to be logged in to your Real Rewards account first and then complete your purchase immediately and wholly online. If you forget to log in there is no record on your account that your transaction started from eShops. As such the retailer cannot tell where the transaction came from so they won’t award any points.

  5. I am missing points from an eShops purchase, what do I do?

    Visit the FAQ page on eShops website and you will get detailed instructions on how to query your missing points.

  6. My points from eShops are showing as pending – can I use them?

    When the purchase is tracked, it will be given a ‘Pending’ status for typically 35 days. You cannot spend them until they change to ‘confirmed’.

  7. Can I use my points on eShops?

    Unfortunately you cannot use points on eShops. You can use points on Electric Ireland, Get Away Breaks, or save them to get money off your shop when we send you Money Back vouchers.

Visa FAQ’s - Programme Change

  1. When will I stop earning Visa Double Points

    You will stop earning double points from the 8th September 2020, any transactions made up to the 8th September 2020 will appear on your account within 10 days.

  2. When will the Double Points begin again?

    You will earn Double Points for 1 month from 5th November to 5th December 2020. Any transactions made up to the 5th December 2020 will appear on your account within 10 days.

  3. Do I need to change anything on my account?

    No, you do not need to make any changes, if you have already linked your Visa debit and/or credit card, your points collected in November will be automatically applied to your Real Rewards account.

  4. What if I want to delete my Visa card?

    Should you wish to delete a Visa card from your existing Real Rewards account, it will take up to 5 days for the card to be unlinked from your Real Rewards account.

  5. Will my data be shared while I am not earning Double Points?

    SuperValu does not hold any card information – customers link on the SuperValu website via a secure Visa webpage. Visa and Musgrave will share customer data only related to the awarding of Real Reward points. There will be no sharing of customer data whilst double points are not being earned.

  6. I haven’t linked my card yet, when can I link?

    You can link your Visa Debit and/or credit card anytime between 5th November to 5th December 2020. Linking can take up to 5 days so link early to get the most out of this fantastic offer.

Visa FAQ’s - Double Points Programme End FAQ’s

  1. When did the offer end?

    The Visa Double Points promotion ended 5th December 2020.

  2. When will the offer be back?

    The offer has now ended, there is currently no plans to re-introduce the Double Points from Visa. There is however, a new offer coming soon so please keep an eye on the Real Rewards website.

  3. Does Musgrave hold any Visa Card Information?

    When you provided your Visa card number for the Double Points offer, you were brought to a Visa managed webpage where you entered your Debit and/or Credit card number along with your card expiry date and CVV. This card information was provided in a secure manner and to Visa only. Musgrave does not, and did not at any time, store any card information.

  4. What data did Musgrave and Visa share?

    Visa and Musgrave previously shared customer data only related to the awarding of Real Reward points in respect of any spend on a linked Visa card. This data was encrypted and tokenized for security purposes. No other customer data was shared. No data was shared by Visa with Musgrave whilst double points was not live.

  5. What happens to my data, I Linked my Visa cards?

    All relevant data related to the programme will be deleted in compliance with GDPR and all applicable laws before 30th March 2021.

  6. Can I still amend my card details?

    No, there is no need to amend card details as the offer has now ended and all data (as above) will be deleted.

  7. Will I still collect Real Rewards points from SuperValu?

    Yes, you can still collect SuperValu Real Rewards points by swiping your Real Rewards card every time you shop. You will collect 1 point for every €1 spent.

     

Aer Lingus FAQs

  1. What is AerClub?

    AerClub is the new loyalty programme of Aer Lingus and has been developed with you in mind, whether you travel a little or a lot. Flying more often can open up a world of travel benefits when you collect Tier Credits and Avios, the AerClub currency.

    For more information, or to join visit www.aerlingus.com/aerclub/

  2. How do I join AerClub?

    To join AerClub visit www.aerlingus.com/registration

    You will need to fill in the form with your relevant details.

    Aer Lingus will send you an email with your AerClub membership number, within hours. You will need to quote this membership number when collecting Avios, with Aer Lingus and other collection partners.

  3. How can I find out what my AerClub membership number is?

    Your AerClub membership number is 16 digits long and starts with 308147.

    You will find your membership number on the AerClub welcome email (titled time to unlock your travel benefits) or on your AerClub on-line account. It can also be accessed through the Aer Lingus mobile app.

  4. How do I check my AerClub Avios balance?

    To check your balance on-line visit, www.aerlingus.com/aerclub

    You will need to log in using the username and password that you used when you created your AerClub account.

  5. What are Avios?

    Avios are  the reward currency of AerClub. By collecting Avios, you can turn your flights and everyday spending into exciting travel rewards.

    Collect Avios whenever you fly with Aer Lingus and their selected airline partners as well as on the ground with retail, travel and leisure partners. You can then use your Avios points to book flights with Aer Lingus and their partner airlines.

  6. Where can I collect Avios?

    In addition to collecting Avios with Aer Lingus, you can collect with Kildare Village, Holidays with Aer Lingus, Restaurant Circle and Appleby Jewellers.

    From 1st February 2017 Real Rewards members will also be able to collect Avios. SuperValu will be the only Supermarket to offer Avios points in Ireland.

  7. Where can I spend my Avios?

    You can use your Avios points to book reward flights on avios.com to anywhere that Aer Lingus, British Airways and Iberia have reward flight availability (taxes, fees and charges are payable in cash only).

  8. How many Avios do I need for a flight?

    The Avios points displayed here are applicable for Aer Lingus reward flights as at January 2017. The amounts are one way, excluding taxes, fees and carrier charges.

    ZoneEconomyBusiness
     Off-peakPeakOff-peakPeak
    1 4,000 4,500 7,750 9,000
    2 6,500 7,500 12,750 15,000
    3 8,500 10,000 17,000 20,000
    4 10,000 12,500 31,250 37,500
    5 13,000 20,000 50,000 60,000
    6 16,250 25,000 62,500 75,000
    Zone 1
    Destinations
    Zone 2
    Destinations
    Zone 3
    Destinations
    Zone 5
    Destinations
    Zone 6
    Destinations
    LHR - London Heathrow
    LGW - London Gatwick
    LPL - Liverpool
    MAN - Manchester
    BHX - Birmingham
    AMS - Amsterdam
    BOD - Bordeaux
    BRU - Brussels
    CDG - Paris
    DUS - Dusseldorf
    NTE - Nantes
    PMI – Palma
    BCN – Barcelona
    BER - Berlin
    CPH - Copenhagen
    FRA – Frankfurt
    GVA - Geneva
    IBZ – Ibiza
    LIS – Lisbon
    LYS – Lyon
    MAD – Madrid
    NCE – Nice
    VCE – Venice
    VRN – Verona
    AGP - Malaga
    ATH - Athens
    BUD - Budapest
    CFU - Corfu
    FCO – Rome
    FUE - Fuerteventura
    LPA – Gran Canaria
    NAP – Naples
    TFS – Tenerife
     
    BOS – Boston
    JFK – New York
    IAD – Washington
    ORD – Chicago
    YYZ - Toronto
    LAX – Los Angeles
    MCO – Orlando
    SFO – San Francisco
     
  9. How do I use/spend my AerClub Avios?

    Log into your AerClub account at www.aerlingus.com/aerclub and click on spending Avios. This will take you to the Avios website in Ireland where you can use the flight search to find available reward flights.

  10. How do I collect Avios at SuperValu?

    You will need to be a member of Real Rewards, the loyalty programme for SuperValu customers. You will collect Real Rewards points every time you shop in-store.

    You can convert a minimum of 50 Real Rewards points into Avios by logging into your Real Rewards account and selecting the Aer Lingus in the ‘Use Points’ section. Select the number of Real Rewards points you would like to exchange and your AerClub membership number. Avios will be added to your AerClub membership account within 7 working days.

  11. Do I need to enter my AerClub membership number every time I exchange Real Reward Points to Avios?

    You will need to enter your 16 digit AerClub number for the first transaction. Your AerClub membership number will be saved for future exchanges.

  12. Avios are not showing on my AerClub account. What do I do?

    If you have converted your Real Rewards points, please allow 7 days for the Avios to be credited to your AerClub account. If they are not showing on your account after 7 days, call 1890800258.

  13. Do my Avios expire?

    Your Avios do not expire as long as you continue to collect. You will need to collect a minimum of 1 Avios within a 36 month period.

  14. Can I change my Avios back into Real Rewards points?

    No, once the Real Rewards points have been exchanged to Avios you cannot reverse the transaction.

SuperValu Insurance FAQs

Will I collect Real Rewards points if I buy Insurance?

You will collect 500 Real Rewards points when you buy your annual Travel Insurance with us. You will collect 2,000 Real Rewards points on Car Insurance and 2,000 Real Rewards points on Home Insurance. The points awarded will vary from time to time so please see the offer applicable at the time.

How long will it take before the Points are awarded?
Points will be awarded 28 days after your policy commencement date.

How do I receive my Real Rewards vouchers?

You will receive your vouchers within a month of you buying a policy. A valid Real Rewards card  number and e-mail address must be supplied to send you these vouchers.

What do I need to know about Home Insurance?

Our Home Insurance policy summary documents briefly outline for you the significant features, benefits, limitations and exclusions of our Home Insurance policies for owner occupied private houses, holiday home houses and rental home houses. These summaries do not form part of the policy wordings, which you are recommended to read before you arrange insurance cover. For full details of all our policy covers please refer to our Home Insurance page.

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