Real Rewards Help

Real Rewards General FAQs

  1. I am having trouble registering/logging in, what's wrong and who can help me?

    If you are trying to register but you are getting this message (EMAIL ADDRESS IS ALREADY BEING USED), this means Supervalu have your email address already. All you need to do is go to the log-in screen and click Forgot Password to create a password for your account.

    If you are unable to log-in, click the forgot password link. An email will be sent to you to create a new password. Once you create a new password, log-in as normal.

    If you are not sure what email address you used to register or if you are having any difficulties please call the helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  2. Why do I need to register my key fob?

    You must register your key fob in order to be able to receive your Rewards and Money Back Vouchers. The Real Rewards points that you have Collect will be converted into Money Back Vouchers before Christmas, Easter and Back to School

    These vouchers can be used to get money off your SuperValu shop or they can be used to get money off with our Programme Partners such as Electric Ireland

    Along with the Money Back Vouchers, our shoppers will continue to receive relevant product coupons, and at times will receive Money Off Vouchers

  3. What's new with Real Rewards?

    Now you can collect points by using your Real Rewards card in ANY SuperValu or online

    For every €1 you spend you will Collect 1 Real Rewards point

    You will get Money Back Vouchers by post 3 times per year, when you have Collected at least 250 points. This will be converted into a €2.50 Money Back Voucher to be used in SuperValu or a 250 point voucher to be used with Partners

    You can now Collect points with your Bank of Ireland personal credit card, Getaway Breaks, Electric Ireland and eShops

    You can Use points with Electric Ireland

    New Real Rewards App – you can now get exclusive rewards and access all of your vouchers on the new Real Rewards app

    New Real Rewards website – you can manage your account on our new website, you can link with partners and convert your points to Use with Partners as well as printing off your Money Back Vouchers and product coupons at home

  4. I have an enquiry, how can I contact Real Rewards?

    If you are unable to register or log-in to your account please call the helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

    You can go to the Customer Service desk in your local SuperValu store

    You can email help@realrewards.ie and we will get back to you in 24-hours

  5. How will my details be used?

    They will enable us to provide you with the rewards that you have Collected.

    They will allow us to continuously improve the Real Rewards programme for your benefit.

  6. How do I access my account details?

    You can update your details by logging into your online account, on the Real Rewards App, at the Customer Service desk in store or via the helpdesk on 0818 22 00 88

    In your account you can:

    • See where you have Collected and Spent your points
    • Check your points balance
    • Link with partners
    • Transfer points to family or friends
    • Access your Vouchers
  7. My key fob is lost, stolen or damaged. How can I get a replacement?

    Simply pick up a new card instore and you can either login to your online account and add your new card or you can complete a Member Update Form that you will find at the Customer Service desk in store. Your old points balance will be transferred to the new card and your online and App log-in details won't change.

  8. Will Self Scanners recognise a Real Rewards fob from another store?

    Yes, now you can use your Real Rewards card in any SuperValu and the fob will work at the till and on Self Scanners.

  9. Can I transfer Real Rewards points to Family and Friends?

    Yes you can. Login to your online account and click to transfer points

    To do so you will be required to enter the point’s quantity and the Real Rewards card owner who you intend to send the points to

    Alternatively you can call the Helpdesk on 0818 22 00 88

Collecting Real Rewards Points

  1. Where can I Collect points?

    You can Collect points in all SuperValu stores. €1 = 1 Real Rewards point.

    You can also collect Real Rewards points with your Bank or Ireland personal credit card and Electric Ireland. You must link with these partners before you can start collecting. The points collected with these partners vary

    You can collect points by booking a break with Getaway Breaks and when you make a purchase through eShops. The points collected with these partners vary

    Points will not be awarded upon the purchase of the following goods: lotto and lottery tickets, phone top-up vouchers, call cards, GAA tickets, gift vouchers, postage stamps, savings stamps, tobacco products, medicines and infant formula products

  2. Do my Points expire?

    Your points will be converted into Money Back Vouchers at 3 x key times of the year

    These Money Back Vouchers will have a expiry date of one year and are subject to Terms and Conditions

    Other points and Tokens do have an expiry date which varies by the offer they are collected for. Expiry date details are contained within the terms and conditions specific to each reward category and may be subject to change.

  3. How frequently is my balance updated?

    Your account balance should be updated within 24 hours of each in-store transaction. However, updates from transactions with some partners may vary and take longer.

  4. I think my balance is incorrect. How can I check my transaction details?

    Once you are registered you can see your full transaction history on your online account and on the Real Rewards App. You can also ask at the Customer Services in store or via the helpdesk on 0818 22 00 88

  5. Where can I access my balance?

    Once you are registered you can see your balance on your online account and on the Real Rewards App. You can also ask at the Customer Services in store or via the helpdesk on 0818 22 00 88

    It is also printed On your receipt;

Using Real Rewards Points

  1. How can I Use my Points?

    At 3 key times during the year we will turn your Real Rewards points into Money Back Vouchers and send them directly to you via post or email. You can also access them on your online account or on your Real Rewards App. The vouchers can be used to get savings on your shop or to save money with partners.

  2. I have a question regarding the rewards available to me. How do I contact you?

    Login to your account to check your most up to date rewards that are available to you

    You can also call the helpdesk on 0818 220 088 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  3. How will I be sent my rewards?

    Your Real Rewards points that you have Collected will be converted into Money Back Vouchers at 3 key times during the year

    These vouchers will be sent to you via Post or email and will be available online through your Real Rewards account and on the Real Rewards App

  4. Can I get cash back for points?

    Points cannot be converted back into cash. Your points will be converted into Money Back Vouchers and sent to you at key times of the year.

Money Back Voucher FAQs

  1. Why has my points balance changed?

    Your Money Back Vouchers are based on the points collection period from 27th Feb to the 29th June 2017.

    Money Back Vouchers are issued in denominations of €2.50 so you more than likely will have a points balance carried over to the next mailing at Christmas.

  2. How can I find out how much Money Back Vouchers I got?

    You can check your letter that was posted to you. If you didn't receive it you can access your Vouchers on the Real Rewards App and on your Real Rewards account here.

  3. Why have I not received any Money Back Vouchers?

    There are 4 likely reasons why you wouldn’t receive Money Back Vouchers:

    • You did not have 250 Real Rewards points or more on 29th June 2017 to qualify for the Money Back Mailing
    • Your card may not be registered
    • You may not have a full address on your account
    • You may have an old address on your account

    If you need to register your card or update your Postal Address you can do it online, in-store at the customer service desk or call our customer care line 0818 220088

    You can also access your Money Back Vouchers on the Real Rewards App and on your Real Rewards account here.

  4. What denominations do my Money Back vouchers come in?

    SuperValu send customers vouchers at 3 key times during the year in values starting at €2.50 to €80 depending on what points they have collected over the allocated period.

    Please note that for the Electric Ireland offer as stated in the conditions of the voucher you may only use the 9 digit code on the €2.50 vouchers to save €5 on your Electric Ireland Rewards account. Customers can use both €2.50 vouchers (using both codes) to save €10 on the Electric Ireland Rewards account 3 times a year. It may take up to 10 days for credit to appear on your electric Ireland account in these cases.

  5. How can I use my Money Back Vouchers?

    You can use your vouchers to save when you shop with SuperValu. Selected vouchers can be used with Electric Ireland, to get money off your energy bills. Go to electricirelandrewards.ie to enter the voucher code in your Electric Ireland Rewards account.

    Vouchers cannot be used for the purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products and infant formula.

  6. Can I use more than 1 Money Back Voucher on 1 shop?

    Yes, you can use multiple Money Back Vouchers on 1 shop.

  7. How do I use my Money Back Vouchers with Electric Ireland?

    Selected vouchers can be used with Electric Ireland (€2.50). Simply go to electricirelandrewards.ie and login to your rewards account. Enter the 9 digit code that is printed on the voucher. The amount will be deducted from your bill.

  8. What can I do if my Money Back Vouchers are lost/stolen?

    Your vouchers are available on the Real Rewards App and on your Real Rewards account here. If you don’t have the App or a Real Rewards account call our customer care line 0818 220088.

    Note lost or stolen Money Back Vouchers can only be reissued provided they have not expired or they have not been used.

  9. Can I convert my Money Back Voucher back to points?

    No they cannot be converted back into points.

  10. Can I use Money Back Vouchers on my online shop?

    Yes you can use them when you shop online with SuperValu. Enter the 9 digit code that you find on the voucher.

  11. When do the Money Back Vouchers expire?

    Money Back Vouchers are valid for 12 months and the validity dates are clearly stated on the voucher.

Real Rewards App FAQs

  1. What do I get in the App?

    It’s a virtual card so you can access your card number and all your vouchers when you need them.

    Get exclusive offers and competitions.

    You can watch your points balance grow.

    Manage your account, edit real rewards account details.

    Discover how to collect points and use points with partners.

  2. Does the app cost anything?

    No, the app is free to download and free to own.

  3. How do I log in to the app?

    You can log in to the app with your Facebook or you can log in with your email or Real Rewards card number. You’ll also need to enter your password. You may belong to one of the following 3 categories, 1) a Real Rewards member who has never registered online with SuperValu, 2) a registered member who frequently goes online, and 3) a registered member who has forgotten their password. Please see the following log in instructions:

    For a Real Rewards member who has never registered online, then you will have to register using your name, email, fob number and create a password.

    For a Real Rewards member who is already registered and active on the web can simple “Login” to the app, either with their “Email and Password” or they can use their “Card Number and Password”.

    For a Real Rewards member who is already registered but has forgotten their password, ‘Forgot Password” path in the login page. If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.

  4. I am having difficulties registering on the app. What can I do?

    The Real Rewards App is connected to your online account and the details you would have provided us when signing up in-store. If you have already registered online you must use the same email address and password to login to the App.

    If the App is not accepting your details please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  5. I am having difficulties logging in to the app. What can I do?

    Please try to reset your password and log-in with the new password. If this does not work please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  6. The points on the App are different to the points in my online account, why is this?

    Initially there may be a delay in updating your points balance. If this continues please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  7. The points on the App are different to the points on my receipt, why is this?

    There is a 24 hour delay in updating your points balance on your App. If it does not update 24 hours after your purchase instore please call the Customer Helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 on Saturday, 11.00-5.00 on Sunday

  8. Is WIFI required in the store for the app to work?

    No, once you are logged in the information is cached and WIFI is not required.

  9. Can I use my phone as a Real Rewards card by swiping it in store?

    Unfortunately, due to some technical limitations, not all SuperValu stores can scan phones. So you can quote the Real Rewards card number that is displayed just underneath the barcode.

  10. How do I remove the app?

    You can uninstall it just like any other app. Should you download the app again, you won’t need to register twice. You can log-in with your registered email and password.

  11. How often are offers updated?

    You will receive new offers regularly, every 1 to 2 weeks.

Partner FAQs

Electric Ireland FAQs

  1. How do I link my accounts?

    Link your Real Rewards card number to your Electric Ireland account on the Electric Ireland rewards website, and collect 250 welcome points when you link of the first time

  2. How do I collect points with Electric Ireland?

    Firstly, you must link your Real Rewards card number to your Electric Ireland account. You’ll find instructions on how to link on the Electric Ireland Rewards website. When you link you’ll get 250 welcome points.

    You will automatically collect 1 point for every €3 you spend on your Electric Ireland electricity or gas bills going forward.

  3. How do I use points with Electric Ireland?

    Firstly, you must link your Real Rewards card number to your Electric Ireland account. You can use 250 points to get €3 (€5 during Bonus Time from March 1st to April 30th) off your Electric Ireland bill. You can redeem up to three (two times during Bonus Time from March 1st to April 30th) times per bill. If you have dual accounts you can redeem up to six times (four times during Bonus Time from March 1st to April 30th) per billing cycle. You will need to log-in to your Real Rewards account on-line or on the Real Rewards App to convert your points into Electric Ireland vouchers. Once you have converted your points you will be able to enter the 9 digit voucher code into your Electric Ireland rewards account. Alternatively you can use the 9 digit code on your €2.50 Money Back Voucher. It will take up to 10 days for the credit to appear on a customer’s Electric Ireland account.

  4. Can I still get my Electric Ireland voucher at the till?

    Unfortunately no, you will need to log-in to your Real Rewards account on-line or on the Real Rewards App to convert your points into Electric Ireland vouchers. Once you have converted your points you will be able to enter the 9 digit voucher code into your Electric Ireland rewards account. You will see the discount on your bill.

  5. I haven’t received points from Electric Ireland, what can I do?

    Please allow 30 days for points to appear in your Real Rewards account. If it has been more than 30 days please call the helpdesk.

  6. Are there restrictions on who can avail of this offer?

    Customers do not have to be with Electric Ireland for a specific duration and there are no restrictions on customers who are on price plans or discounts. All residential ROI Electric Ireland customers can sign up to the Electric Ireland Rewards programme. Electric Ireland’s business customers cannot sign up to the Electric Ireland Rewards programme.

  7. Is it open to customers who pay in Post Office or via Tokens?

    Customers who pay at the Post Office, use Token Meters, pay by direct debit or Pay as You Go can avail of this offer. They have to go on-line to redeem money off their energy bill and they will earn real rewards points for paying their bill.

  8. Is it limited to one Electric Ireland account?

    Customers can register up to 2 accounts, either 2 Electricity accounts, 2 Gas accounts or 1 Electricity and 1 Gas.

  9. What information must I provide?

    The following are mandatory information required to sign up to Electric Ireland Rewards Electric Ireland Contract: Account, Name, DOB, e-mail and mobile number. The customers e-mail is mandatory as it will become their username to access the Electric Ireland Rewards programme.

  10. What happens if I change providers?

    If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.

eir FAQs

  1. What is the eir / Real Rewards partnership?

    eir are now a partner in the SuperValu Real Rewards programme. Register your eir residential account and you’ll get 1 point for every €2 paid on your eir bill. And you can also use your Real Rewards Money Back vouchers to save up to €60 off your eir account annually. 

  2. How do I link my accounts to start earning points and saving €60 off my bill?

    The offer is open to residential customers who have a voice and / or broadband or a bundle account. Customers with mobile accounts only can’t avail of the offer (prepay or postpay). However, if you bundle your account with one of eirs fixed line, broadband or TV bundles you will be able to join the programme.
    To link your account, log into your my eir online account service go to my.eir.ie, select the account you want to link, and enter your Real Rewards card number. It will take up to 48 hours for your account to be registered and start collecting points for bill payment or to use a voucher. Once your Real Rewards and eir account are registered, you’ll also get 100 welcome points.

  3. How do I collect points with eir?

    After registering your account on my eir, you will automatically get 1 point for every €2 paid on your eir bill, you’ll also get 100 welcome points. You will see these points on your Real Rewards account on the app or website. It may take up to 7 days for these points to appear on your Real Rewards account after paying your bill.

  4. How much can I save off my bill?

    You can get €60 off your eir bill in any one rolling annual period. The annual period begins from the date you use your first set of points or Money Back voucher. If you try to use above €60, you will be reminded that you have reached you max discount. But don’t worry, you will still be able to use those points with another Real Rewards partners (and you’ll continue to collect points for your eir bill payments).

  5. How do I use Real Rewards points or vouchers with eir?

    You will need to log into your Real Rewards account online or on the Real Rewards app, and use your points or Money Back vouchers to get the discount against your eir bill. You can use 250 Real Rewards points to get €5 off your eir bill or use 500 points to get €10 off your eir bill. The credit will appear on your bill as ‘eir Real Rewards Voucher’.
    It may take up to 7 days for the credit to appear on your eir account and you will see the credit on your bill when it issues. The value of your credit is net of VAT, so for example a €6 credit will appear as a €4.88 credit and the remaining €1.22 will be a reduction off the VAT.

  6. What are Double Up events?

    You will also be able to double the value of your points 3 times a year, at Real Rewards eir double up events. During this period, your points are worth twice their face value for a limited time. So 250 Real Rewards points will be worth €5, and 500 Real Rewards points, worth €10. These double up events can be used against your nominated eir account. You will receive notification of these bonus periods from SuperValu and eir (if you are signed up to receive marketing communications). Again, the value of your credit will appear on your bill net of VAT.

  7. Are there any payment types I won’t get points for?

    You won’t collect points for the following:
    • a credit placed on your eir account and then refunded by us before your next bill is due
    • payment of a security deposit to eir
    • payment for the re-connection fee to eir 
    • payment against an eir bill which is more than 60 days overdue

  8. What if I don’t have a my eir account?

     Setting up a my eir account couldn’t be easier. You’ll need you eir account number, an email address and your telephone number (or your broadband reference number for Broadband only customers).

  9. What if I don’t have a Real Rewards online account to use points or Money Back vouchers?

    Log on to SuperValu.ie/eir. All you need is your Real Rewards card number and an email address.

  10. How much can I save off my bill?

    You can get €60 off your eir bill in any one rolling annual period. The annual period begins from the date you use your first voucher. If you try to use above €60, you will be reminded that you that have reached you max discount. But don’t worry, you will still be able to use those points with another Real Rewards partner (and you’ll continue to collect points for your eir bill payments).

  11. Is it limited to one eir account?
    Yes, this offer is limited to one eir account linked to one Real Rewards card. Once you nominate the account you want linked to your Real Rewards card to collect points on and use vouchers against, this account will remain the linked account going forward.

  12. What if I change eir bundle or product or get a new account number?

    Your account number may change if you change the products or bundle you purchase from eir. But eir will register this new account number as your new linked account and advise us as well, to ensure you don’t miss points. You won’t have to re-register in my eir or on your Real Rewards account.

  13. What happens if I change providers?

    If you cease to be an eir customer, your account will be de-registered from the offer within 60 days. Remember not to use a voucher off a ceased account as the voucher will not be able to be applied, and you will lose your voucher value.

  14. I haven’t received points from eir for my payment, what can I do?

    Please allow 7 days for points to appear in your Real Rewards account. If it has been more than 7 days please call the Real Rewards helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 Saturday, 11.00-5.00 on Sunday, and they can check your account.

  15. My discount doesn’t seem to have been applied on my eir bill, what can I do?

    You won’t see it until your next billing period. It will take up to 7 days for the discount to appear on your eir account, so it may cross over billing periods.
    If it has been more than 7 days please call the Real Rewards helpdesk on 0818 22 00 88 during our opening hours 9.00-9.00 Monday to Friday, 9.00-6.00 Saturday, 11.00-5.00 on Sunday, and they can check your account.

Getaway Breaks FAQs

  1. How do I collect points with Getaway Breaks?

    It’s simple. When you book a break on SuperValuGetawayBreaks.com you will be asked for your Real Rewards card number. Enter your card number to book the break. You will collect 1 point for every €1 you spend on the break. You will see the points on your account after you checkout of your booked accommodation.

  2. How do I book a Getaway Break?

    All you need to do is go to SuperValuGetawayBreaks.com, browse all the break options and when you go to book you’ll be asked for your Real Rewards card number. You must enter it so you can collect points on your booking.

  3. Do I still need points to book a Getaway Break?

    If a shopper ceases to be an Electric Ireland customer or terminates their Real Rewards account, they will be automatically de-registered from the offer.

  4. I’m missing points from Getaway Breaks, what can I do?

    Your points won’t show on your account until after you checkout of your booked accommodation. If your point still don’t show after you checkout then please contact the helpdesk.

eShops FAQs

  1. How do I use eShops?

    Go to the SuperValu website and go to the Real Rewards section – there will be a link to visit the eShops site. Once you’re on the eShops site you can browse over 100 brands. Choose the website you want to shop on - click the Collect Points button and you’ll be brought to that site to shop as normal. Don’t forget to log-in to Real Rewards or else your points won’t be tracked. After you’ve bought something, your points will typically be confirmed in 35 days, excluding travel bookings, which will be confirmed once you have completed your stay.

  2. What type of brands are on eShops?

    There are over 100 brands including Debenhams, eBay, Eason, Expedia and ASOS. There’s a full list of the brands on the eshops website

  3. How long do I need to wait for my eShops points to be confirmed?

    They will typically be confirmed in 35 days, excluding travel bookings, which will be confirmed once you have completed your stay.

  4. If I buy something on an eShops brand website and forget to log in to my Real Rewards account will I still get my points?

    Unfortunately in order to be eligible for any Real Rewards points you do need to be logged in to your Real Rewards account first and then complete your purchase immediately and wholly online. If you forget to log in there is no record on your account that your transaction started from eShops. As such the retailer cannot tell where the transaction came from so they won’t award any points.

  5. I am missing points from an eShops purchase, what do I do?

    Visit the FAQ page on eShops website and you will get detailed instructions on how to query your missing points.

  6. My points from eShops are showing as pending – can I use them?

    When the purchase is tracked, it will be given a ‘Pending’ status for typically 35 days. You cannot spend them until they change to ‘confirmed’.

  7. Can I use my points on eShops?

    Unfortunately you cannot use points on eShops. You can use points on Electric Ireland, Get Away Breaks, or save them to get money off your shop when we send you Money Back vouchers.

Bank of Ireland FAQs

  1. How do I link my Real Rewards card and Bank of Ireland personal credit card?

    To link your cards, go to boi.com/realrewards and follow the instructions on the Bank of Ireland website. You will need your Real Rewards card number and your Bank of Ireland personal credit card number. Within 5 working days you will receive an SMS that your cards are linked. If there is an error with linking your cards you will receive an SMS asking you to re-enter your details.

  2. Can I link my Bank of Ireland Debit Card?

    No this offer is only available for Bank of Ireland personal credit card customers.

  3. Can my family all use the same Real Rewards account and link multiple credit cards?

    Yes, you can link your family members’ Bank of Ireland personal credit cards to the same Real Rewards card. You will need to complete the linking process for each card separately. Additional cardholders’ cards are automatically linked to the principal cardholder’s Real Rewards card. Principal cardholder is the credit card account holder whose name appears on the monthly credit card statement..

  4. I haven't received the SMS confirmation yet, are my purchases earning points?

    No, you will not collect points on credit card purchases until you receive the SMS confirmation. We cannot award points to historic transactions. You will collect points on all purchases after you get the SMS confirmation from Bank of Ireland along with your 250 welcome points.

  5. I haven’t received the confirmation after 5 working days, what do I do?

    Please re-enter your details correctly in the cards linking form. If you still do not receive the confirmation SMS, please the Customer Helpdesk on 0818 22 00 88.

  6. I don’t have a Bank of Ireland personal credit card, where do I get a credit card?

    To apply for a Bank of Ireland personal credit card go to boi.com/realrewards and follow the instructions on the Bank of Ireland website. You can also apply by calling Bank of Ireland on 0818 200 412 or visiting a local Bank of Ireland branch.

  7. If I sign up to a new Bank of Ireland personal credit card do I pay the annual stamp duty twice in that year?

    If you keep your elisting credit card you will need to pay the Government levy on both cards. If you switch to a Bank of Ireland personal credit card you will need to pay the stamp duty to the old Bank/Card Issuer on closing the account. Your old Bank/Card Issuer will then issue you with a Letter of Closure. This letter will confirm that you have paid the stamp duty for the period in question. You will need to present this letter to Bank of Ireland, who will not bill you for stamp duty for that period. Go to boi.com/realrewards for more details.

  8. What will I collect points on with Bank of Ireland personal credit card?

    You will collect 250 welcome points 8 days after you have linked your cards. From then on you will collect points simply by using your Bank of Ireland personal credit card anywhere. You’ll collect 1 point for every €1 you send in SuperValu and 1 point for every €10 you spend outside of SuperValu. Make sure you also swipe your Real Rewards card when doing your shop in SuperValu to double your points.

  9. I’m missing points from Bank of Ireland, what can I do?

    Please allow 8 days for points to appear in your Real Rewards account. If it has been more than 8 days please call the Customer Helpdesk on 0818 22 00 88.

  10. I lost my Real Rewards card; do I have to link my new card with my Bank of Ireland personal credit card?

    No, you simply can log in to your current Real Rewards account and add your new card number. Your account details will not change.

  11. I have had to replace my Bank of Ireland personal credit card; do I need to relink my Real Reward account with my new Bank of Ireland personal credit card?

    Yes you will need to link your new credit card with your Real Rewards card. To link your cards, go to boi.com/realrewards and follow the instructions on the Bank of Ireland website.

  12. I used my Bank of Ireland personal credit card but the points are not showing up on my Real Rewards account, why is this?

    Please allow 8 days for points to appear in your Real Rewards account. If it has been more than 8 days please contact the Customer Helpdesk on 0818 22 00 88.

  13. I have waited more than 8 days and my points are still not showing on my Real Rewards account, what do I do?

    If the transaction is appearing on your Bank of Ireland personal credit card statement but not on your Real Rewards account, please contact the Customer Helpdesk on 0818 22 00 88. If the transaction is not appearing on your credit card statement contact the Bank of Ireland Credit Card Services to confirm the transaction.

  14. I used my Bank of Ireland personal credit card on my SuperValu shop but I received less points from SuperValu than from Bank of Ireland, why is this?

    If you paid with your Bank of Ireland personal credit card and forgot to swipe your Real Reward card at the till you will not collect double points. You need to swipe your Real Rewards card for every purchase in SuperValu. It may also depend on the products you purchased as certain products don’t qualify for earning Real Reward points in SuperValu, including tobacco, lottery, GAA tickets, baby formula and alcohol.

Aer Lingus FAQs

  1. What is AerClub?

    AerClub is the new loyalty programme of Aer Lingus and has been developed with you in mind, whether you travel a little or a lot. Flying more often can open up a world of travel benefits when you collect Tier Credits and Avios points, the AerClub currency.

    For more information, or to join visit www.aerlingus.com/aerclub/

  2. How do I join AerClub?

    To join AerClub visit www.aerlingus.com/registration

    You will need to fill in the form with your relevant details.

    Aer Lingus will send you an email with your AerClub membership number, within hours. You will need to quote this membership number when collecting Avios points, with Aer Lingus and other collection partners.

  3. How can I find out what my AerClub membership number is?

    Your AerClub membership number is 16 digits long and starts with 308147.

    You will find your membership number on the AerClub welcome email (titled time to unlock your travel benefits) or on your AerClub on-line account. It can also be accessed through the Aer Lingus mobile app.

  4. How do I check my AerClub Avios points balance?

    To check your balance on-line visit, www.aerlingus.com/aerclub

    You will need to log in using the username and password that you used when you created your AerClub account.

  5. What are Avios points?

    Avios points are  the reward currency of AerClub. By collecting Avios points, you can turn your flights and everyday spending into exciting travel rewards.

    Collect Avios points whenever you fly with Aer Lingus and their selected airline partners as well as on the ground with retail, travel and leisure partners. You can then use your Avios points to book flights with Aer Lingus and their partner airlines.

  6. Where can I collect Avios points?

    In addition to collecting Avios points with Aer Lingus, you can collect with Kildare Village, Holidays with Aer Lingus, Restaurant Circle and Appleby Jewellers.

    From 1st February 2017 Real Rewards members will also be able to collect Avios points. SuperValu will be the only Supermarket to offer Avios points in Ireland.

  7. Where can I spend my Avios points?

    You can use your Avios points to book reward flights on avios.com to anywhere that Aer Lingus, British Airways and Iberia have reward flight availability (taxes, fees and charges are payable in cash only).

  8. How many Avios points do I need for a flight?

    The Avios points displayed here are applicable for Aer Lingus reward flights as at January 2017. The amounts are one way, excluding taxes, fees and carrier charges.

    ZoneEconomyBusiness
     Off-peakPeakOff-peakPeak
    1 4,000 4,500 7,750 9,000
    2 6,500 7,500 12,750 15,000
    3 8,500 10,000 17,000 20,000
    4 10,000 12,500 31,250 37,500
    5 13,000 20,000 50,000 60,000
    6 16,250 25,000 62,500 75,000
    Zone 1
    Destinations
    Zone 2
    Destinations
    Zone 3
    Destinations
    Zone 5
    Destinations
    Zone 6
    Destinations
    LHR - London Heathrow
    LGW - London Gatwick
    LPL - Liverpool
    MAN - Manchester
    BHX - Birmingham
    AMS - Amsterdam
    BOD - Bordeaux
    BRU - Brussels
    CDG - Paris
    DUS - Dusseldorf
    NTE - Nantes
    PMI – Palma
    BCN – Barcelona
    BER - Berlin
    CPH - Copenhagen
    FRA – Frankfurt
    GVA - Geneva
    IBZ – Ibiza
    LIS – Lisbon
    LYS – Lyon
    MAD – Madrid
    NCE – Nice
    VCE – Venice
    VRN – Verona
    AGP - Malaga
    ATH - Athens
    BUD - Budapest
    CFU - Corfu
    FCO – Rome
    FUE - Fuerteventura
    LPA – Gran Canaria
    NAP – Naples
    TFS – Tenerife
     
    BOS – Boston
    JFK – New York
    IAD – Washington
    ORD – Chicago
    YYZ - Toronto
    LAX – Los Angeles
    MCO – Orlando
    SFO – San Francisco
     
  9. How do I use/spend my AerClub Avios points?

    Log into your AerClub account at www.aerlingus.com/aerclub and click on spending Avios. This will take you to the Avios website in Ireland where you can use the flight search to find available reward flights.

  10. How do I collect Avios points at SuperValu?

    You will need to be a member of Real Rewards, the loyalty programme for SuperValu customers. You will collect Real Rewards points every time you shop in-store.

    You can convert a minimum of 50 Real Rewards points into Avios points by logging into your Real Rewards account and selecting the Aer Lingus in the ‘Use Points’ section. Select the number of Real Rewards points you would like to exchange and your AerClub membership number. Avios points will be added to your AerClub membership account within 7 working days.

  11. Do I need to enter my AerClub membership number every time I exchange Real Reward Points to Avios?

    You will need to enter your 16 digit AerClub number for the first transaction. Your AerClub membership number will be saved for future exchanges.

  12. The Avios points are not showing on my AerClub account. What do I do?

    If you have converted your Real Rewards points, please allow 7 days for the Avios points to be credited to your AerClub account. If they are not showing on your account after 7 days, call 1890800258.

  13. How can I collect a bonus 250 Avios points with SuperValu?

    The 250 bonus Avios points are available for all members who exchange a minimum of 50 Real Rewards points for the first time before 31st March 2017.

    All you need to do is transfer Real Rewards points to Avios points as normal and the bonus 250 Avios points will automatically be credited to your AerClub account shortly afterwards.

  14. Do my Avios Points expire?

    Your Avios points do not expire as long as you continue to collect. You will need to collect a minimum of 1 Avios point within a 36 month period.

  15. Can I change my Avios points back into Real Rewards points?

    No, once the Real Rewards points have been exchanged to Avios points you cannot reverse the transaction.

SuperValu Insurance FAQs

1. Will I collect Real Rewards points if I buy Insurance?

Yes, you will earn points when you buy your policy and also when you renew with us. The points awarded will vary from time to time so please see the offer applicable at the time.

2. How long will it take before the Points are awarded?
Points will be awarded 28 days after your policy is issued or renewed.

3. How do I receive my Real Rewards vouchers?

You will receive your vouchers within a month of you buying a policy.

4. What do I need to know about Home Insurance?

Our Home Insurance policy summary documents (accessible below) briefly outline for you the significant features, benefits, limitations and exclusions of our Home Insurance policies for owner occupied private houses, holiday home houses and rental home houses. These summaries do not form part of the policy wordings, which you are recommended to read (accessible below) before you arrange insurance cover.
For full details of all our policy covers please refer to our policy documents the Home Insurance page.