Ukrainian Refugee Crisis

How SuperValu Insurance can help at a policy level

SuperValu is extremely cognisant of the Humanitarian Crisis that has developed in Ukraine and is particularly aware of the desire by it’s Customers, Operating Partners and other’s to help where possible.

The purpose of this document is to outline new policy cover benefits, that can help our Customer’s do this and to do so with peace of mind that their cover is still in place or is adequate for the support intended.

The following FAQ’s may answer your question, but as this situation is evolving daily, please contact our customer service team for any specific or additional queries on 0818 01 01 01.

SuperValu Home InsuranceHome Insurance Questions.

I want to open up my holiday home to refugees to live there, what impact does that have on my policy?

We are happy to change the policy from a Holiday Home Policy to a Landlord Policy (regardless of whether income is being received). This policy is more appropriate as there will be people living in the house on a permanent basis and the terms and conditions apply to this policy. SuperValu Insurance will NOT CHARGE any additional premium as part of the policy adjustment, but the renewal will be offered based on the rented product if the property is still being lived in permanently. To ensure the renewal reflects the right price and cover, please advise us closer to the renewal date of any change in this arrangement.

I intend to allow refugees to live in my own private home. What impact does this have on my policy?

Where you are allowing people to move into your property and you are not receiving income, SuperValu Insurance will consider them a guest and part of the household and NO ADDITIONAL CHARGE will apply.

If you are receiving any payment whether it’s state funded, privately funded or charity funded, we will need to add an endorsement to the policy noting you having paying lodgers. However, SuperValu Insurance will not apply the usual additional charge (€60 per person) as part of the initial mid term notification but the next renewal will be offered with the standard charge for paying lodgers (if the cover is still required). To ensure the renewal reflects the right price and cover, please advise us closer to the renewal date of any change in this arrangement.

SuperValu Home InsuranceCar Insurance Questions.

I would like to add a person to my policy who has a full Ukrainian licence, is this possible?

Once the driver meets the criteria of the policy/vehicle, we can add them to the policy. We will require you to confirm the use of the vehicle. It must be noted that a full Ukrainian licence cannot be changed automatically to an Irish Licence. Ukrainian full licence holders can drive for up to a year in Ireland on their current driving licence. After 12 months they must apply for an Irish learner permit. If the Irish government adds Ukraine to the list of Recognised Exchange States, our approach will be updated accordingly.

I am volunteering for a local charity, where I will be collecting items and bringing them to/from a warehouse, port or airport, am I covered for same?

Once you are receiving no payment and are working as a volunteer, this use is covered under the social, domestic and pleasure criteria. Where advised the policy should be noted. If the charity requires you to provide a letter of indemnity, SuperValu Insurance will provide this at NO CHARGE. We would request that you specify how often this will be done e.g. once a week, for 2 weeks only or every day so that this can be noted on the policy.

I am volunteering for a local charity, where I will be transferring Refugees from airports to their accommodation, am I covered for same?

Once you are receiving no payment and are working as a volunteer, we will allow this use under the social, domestic and pleasure criteria. If the charity requires you to provide a letter of indemnity, SuperValu Insurance will provide this at NO CHARGE. We would request that you specify how often this will be done e.g. once a week, for 2 weeks only or every day so that this can be noted on the policy.

I am a Ukrainian Refugee and I am residing in the Republic of Ireland. I have purchased a vehicle, can I take out insurance?

SuperValu Insurance is here to help you. We will go through some questions with you and in all instances we will endeavour to provide you with cover. We will accept driving experience based on a declaration basis without any proof of same, we will also provide you with the equivalent of one year’s No Claims Discount.

For ROI new business customers, we will provide the equivalent of a one year transfer bonus i.e. 55% regardless of the number of years advised, as we would not normally accept No Claims Discount/Named Driver Experience outside of ROI/UK.

If you are being paid by the state or charity, this will be considered hire and reward, therefore please call us to discuss your cover.

To process your query quickly we will ask you the following:

  • Are you just using the vehicle to transfer items from different locations i.e. to/from warehouses or provision centres?
  • Will you as the driver be carrying passengers? If so is this a taxi service? Do you have a PSV licence?
  • How often will this work be completed by day, per week etc and for how long intended –(length of contract).
  • If you are undertaking work on behalf of an Embassy or other government agency, please declare it.

Standard acceptance criteria terms and conditions apply.

SuperValu Financial Services DAC t/a SuperValu Insurance, is regulated by the Central Bank of Ireland.

To find out more about our policy terms please click here.

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