Instore notices to emailing customers directly - our recalls procedure is fine-tuned.
Occasionally issues may arise with products on sale on our shelves – both food and non food items.
In the event of an issue, we have a Rapid Response Process that ensures all stores are notified within a matter of hours.
Affected products are then removed from the shelves to ensure the safety of our customers.
Some recalls or withdrawals can include instore notices, notification to online customers by email and media press releases.
All recalls are managed by the Food Safety & Quality team who also liaise closely with the Food Safety Authority of Ireland in addition to other agencies.
The principal function of the Food Safety Authority of Ireland is to take all reasonable steps to ensure that food produced, distributed or marketed in the State meets the highest standards of food safety and hygiene reasonably available and to ensure that food complies with legal requirements, or where appropriate with recognised codes of good practice
safefood is an all-island implementation body set up under the British-Irish Agreement with a general remit to promote awareness and knowledge of food safety and nutrition issues on the island of Ireland.