If you had more than 250 points on the 29th June you have qualified for Money Back vouchers. Access them here or on the Real Rewards App.
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Q. Why has my points balance changed?
A. We have converted your points to Money Back vouchers. Your Money Back vouchers are based on the points collection period from 27th February to 29th June 2017. Money Back vouchers are issued in denominations of €2.50 (250 points) so you may have a points balance carried over and you may have collected more points since the 29th June. The points you have carried over will be sent to you in our next mailing in December.
Q. When will I get my Money Back vouchers?
A. Money Back vouchers will be in the post this week so you can expect to receive them by Friday 4th August. They will also be available in the Real Rewards app from Monday 31st July.
Q. Can I convert my Money Back voucher back to points?
A. No they cannot be converted back into points.
Q. How can I find out how much Money Back vouchers I got?
A. You can check your letter that has been posted to you. You can also access your Vouchers on the Real Rewards App and on your Real Rewards account here.
Q. Why have I not received any Money Back vouchers?
A. There are 4 likely reasons why you have not received Money Back vouchers:
1. You did not have 250 Real Rewards points or more on June 29th 2017 to qualify for the Money Back Mailing
2. Your card may not be registered
3. You may not have a full address on your account
4. You may have an old address on your account
If you need to register your card or update your Postal Address you can do it in-store at the customer service desk or call our customer care line 0818 220088
If you qualified for Money Back vouchers, you can access them on the Real Rewards App and on your Real Rewards account here.
Q. What denominations do my Money Back vouchers come in?
SuperValu send customers vouchers at 3 key times during the year in values starting at €2.50 to €80 depending on what points they have collected over the allocated period.
Please note that for the Electric Ireland offer as stated in the conditions of the voucher you may only use the 9 digit code on the €2.50 vouchers to save €5 on your Electric Ireland Rewards account. Customers can use both €2.50 vouchers (using both codes) to save €10 on the Electric Ireland Rewards account 3 times a year. It may take up to 10 days for credit to appear on your electric Ireland account in these cases.
Q. How can I use my Money Back vouchers?
A. You can use your vouchers in 3 ways:
To save when you shop with SuperValu. Vouchers cannot be used for the purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products and infant formula.
To save with Electric Ireland. €2.50 vouchers can be used with Electric Ireland, to get money off your energy bills. Go to electricirelandrewards.ie to enter the voucher code in your Electric Ireland Rewards account to get €5 off your bill. You can use up to 2 voucher codes per bill, saving you €10 on your bill.
To save with Aer Lingus. All your Money Back Vouchers can be converted into Avios points (the currency of AerClub). You can simply convert them here to get Triple Avios points.
Q. How do I use my Money Back vouchers with Electric Ireland?
A. €2.50 vouchers can be used with Electric Ireland.
Simply go to electricirelandrewards.ie and login to your rewards account.
Enter the 9 digit code that is printed on the voucher.
The amount will be deducted from your bill.
Q. What can I do if my Money Back vouchers are lost/stolen?
A. If you've lost the voucher you received in the post. They are available on the Real Rewards App and on your Real Rewards account here.
If you don’t have the App or can't log into your Real Rewards account call our customer care line 0818 220088. Note lost or stolen Money Back vouchers can only be reissued provided they have not expired or they have not been used.
Q. Can I use Money Back vouchers on my online shop?
A. Yes you can use them when you shop online with SuperValu here. Enter the 9 digit code at the checkout that you find on the voucher.
Q. When do the Money Back vouchers expire?
A. Money Back Vouchers are valid for 12 months and the validity dates are clearly stated on the voucher.