SuperValu Careers

Job Ref:

46405

Job title:

Supervisor

Job type:

Full time

Location:

St Aidans

Salary:

On Application

Closing date for applications:

18-03-2025

Job description:

Main purpose of the role:
Manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience at all times.

The ideal candidate will have/be:

2 years€,, experience in a customer service facing role is desirable

Excellent communication skills

The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure

The ability to organise work, delegate responsibilities and support team members in the store.

Main duties:

Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative

Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace

Set the standard for other employees in relation to rotation, merchandising and facing off

Assist in the induction, training and development of employees

Deal with all customer queries efficiently, professionally and consistent with store policy

Engage with new initiatives and embrace new ways of working.

About the locality:

Cook at Home Room Production Supervisor

Main Purpose of the job: To ensure the Packing area operates efficiently and effectively at all times and provide our customers with an excellent and innovative product.

Main Duties:

To oversee and ensure the smooth running of Packing and Dispatch operations.
To assess how the work is organised and delegate accordingly.
To be responsible for all KPI`s for Pettitts Cook At Home Products
To be responsible for the innovation of new products and the developing of the Cook at home brand.
To review of all existing lines re: cost efficiency, sales etc.
To complete costings for all produce with Head Office Management
To ensure adequate preparation and staff resourcing for busy periods.
To take responsibility for the ordering of selected suppliers.
To liaise with Fresh Departments to ensure on time delivery.
To ensure all orders are finished well in advance of collection times.
To develop and maximize growth in sales in Cook at home.
To draw up and control staff rosters.
To handle customer queries, requests and complaints according to the store`s procedures.
To ensure staff dress and appearance is according to company policy.
To have an in-depth knowledge of appropriate legislation to perform your job competently i.e. Health & Safety Regulations, Employment Legislation.
To monitor customer complaints in liaison with Head Office Management.
To attend regular management meetings as required and work to implement a programme of continuous improvement in line with these meeting actions as required.
To manage staff performance in the production room.
To assist in the induction, training and development of staff in the Food Production area.
To ensure company rules, policies and procedures are adhered to.
To attend any training or development programmes as directed by management
To actively live the brand values and engage others to do the same.
To carry out any other duties as directed by site management

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