The Programme

A) Collecting Points in Store or Online


1. The Real Rewards Key Fobs (“Key Fobs”) are issued by your local SuperValu.


2. To collect Points a customer must present his/her Key Fob at the checkout during a transaction. To collect Points on purchases made with SuperValu online you will be required to quote your Real Rewards number.


3. There must be a total spend of at least €1 in a single transaction for that transaction to qualify for the collection of Points.


4. The current redemption value of Points is one Point equals one cent. Musgrave reserves the right to vary the redemption value at any time.


5. Points will not be awarded upon the purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, GAA tickets, gift vouchers, postage stamps, savings stamps, tobacco products, medicines and infant formula products. Other products and ranges may be excluded at any time and without prior notice and such changes will be at the discretion of your local SuperValu or Musgrave or as directed by Irish or EU legislation.


6. Points collected cannot be exchanged for cash and cannot be sold or in any way traded. Redeemed Points cannot be used again.

 B) Money Back Vouchers

1. In order to qualify for Money Back Vouchers you need to have accumulated a minimum of 250 Points in a collection period. (Musgrave reserve the right to vary the points collection period and the minimum level of points per collection period).

2. Money Back Vouchers will be mailed with a statement at the end of each collection period.

3. Money Back Vouchers expiry dates and terms and conditions can be found on the back of the vouchers.

4. Insufficient Points to qualify for Money Back Vouchers/Points left over after your vouchers have been issued will be “carried over” to the next collection period.

5. Want to go Paperless? You may nominate if you want to receive Money Back Vouchers electronically, to do this go to www.SuperValu.ie.

6. Money Back Vouchers can only be redeemed on qualifying purchases in participating SuperValu stores in the Republic of Ireland, when shopping online with SuperValu and with Programme Partners. Key Fob bearing the same serial number as the Money Back Voucher must be presented when redeeming. For purchases that do not qualify see the terms and conditions on the back of the Money Back Vouchers.

7. Money Back Vouchers may be used for full or part payment of a transaction, no change will be given. Money Back Vouchers cannot be exchanged for cash or gift cards.

8. Lost or stolen Money Back Vouchers can only be reissued provided they have not expired or they have not been cashed.

9. It is your responsibility to ensure all of your personal details are up to date and to contact the Real Rewards helpline if you have not received a Money Back mailing in 12 months.

C) Spend & Save Vouchers

1. Spend & Save Vouchers are issued from time to time as an additional o_ er to members. Spend & Save Vouchers require a minimum amount of spend on qualifying products in a single transaction. e.g. Spend €70 & get €11 off .

D) Collecting and Redeeming Points with Programme Partners

1. Points can also be collected by a customer where the customer transacts with a Programme Partner of Musgrave. Points are awarded when one of our Programme Partners tells us that you have undertaken a relevant transaction with them. Our Programme Partners determine the particular transactions on which

Points can be earned and the number of Points to be earned per transaction. As our Programme Partners may change an up to date list of Programme Partners is available for you to view at any time on www.SuperValu. ie. The customer will have to inform the Programme Partner of the Key Fob number in order for the Points to be awarded.

2. Points collected when transacting with a Programme Partner are added to your Points balance and redeemed as part of Money Back Vouchers (see (b) above).

3. During a collection period Points earned can be redeemed for products/services/discounts offered by some Programme Partners before they are converted into Money Back Vouchers. Points redeemed in this way cannot be used again and will not qualify for Money Back Vouchers.

4. Transactions with Programme Partners and the collection of Points via Programme Partners are subject to all applicable rules and terms and conditions of the Programme Partner (e.g. booking, cancellation, returns, warranties etc.). We are not responsible for the delivery, standard, quality or otherwise of any goods and services received or supplied by the Programme Partner.

5. Points cannot be redeemed until they have been credited to your Key Fob. Programme Partners will take different periods to notify us of Points to be credited. We are not responsible for a failure, delay or error by a Programme Partner notifying us of Points to be collected.

E) Promotional Rewards

1. From time to time you can earn Tokens for Promotional Rewards such as, but not limited to, local Christmas half price turkey and other types of Promotional Rewards (i.e. luggage, cutlery, glassware).

2. Tokens for Promotional Rewards are awarded when shopping in a participating SuperValu store when €1 is spent in a single transaction. One Token will be issued for every €1 spent. This rate may vary depending on the Promotional Reward on offer.

3. Tokens will only be issued for the duration of a Promotional Reward. Unused Tokens will expire when the Promotional Reward ends.

4. Enough Tokens must have been accumulated to cover the full requirements of individual Promotional Reward offers.

5. All Promotional rewards are subject to availability and may be altered or withdrawn.

F) Local Offers

1. From time to time local o_ ers may be available to Key Fob holders from local businesses (e.g. hairdressers, dry cleaners, restaurants etc.).

G) General Terms & Conditions

1. Both your local SuperValu and Musgrave reserve the right to decline to issue or withdraw the Key Fobs/Points/Tokens at any time, or to alter, amend or terminate the Real Rewards Programme at any time without prior notice and participants in the Real Rewards Programme may be removed from the Programme at any time at the discretion of your local SuperValu or Musgrave.

2. All participants in the Real Rewards Programme must reside in the Republic of Ireland or Northern Ireland and must be at least 18 years old on the date of issue of their Key Fob.

3. The Key Fob is non-transferable. It can only be used by the original applicant or by a member of that applicant’s immediate family, provided they are over 18 years of age and reside at the same address as the applicant.

4. The Key Fob can be used in all SuperValu stores in the Republic of Ireland participating in the Real Rewards Programme.

5. The Real Rewards Programme is for consumer participation only.

6. The Key Fob is not a credit, payment or cheque guarantee card.

7. Key Fob holders are responsible for the proper use and security of the Key Fobs and the Points accumulated on them. If the Key Fob is lost or stolen you should contact the Real Rewards helpline immediately and a replacement Key Fob will be made available. It is the customer’s responsibility to make it known to the statement member providing the new Key Fob, that it is to replace a lost Key Fob, in order to allow them to transfer the balance from the lost Key Fob onto the new one. Musgrave will not be responsible or liable for any unauthorised use of Points or lost or stolen Money Back Vouchers and/or Tokens.

8. We may close any Real Rewards account on which no Points have been earned or redeemed for a continuous period of 12 months. A customer can close his/her account at any time by notifying us. When an account is closed the right to redeem points from that Key Fob will be lost.

9. These terms & conditions can be viewed on www.SuperValu.ie or at the Customer Service Desk in your local SuperValu.

10. The promoter of the SuperValu Real Rewards Programme is Musgrave Limited trading as Musgrave Retail Partners Ireland, Ballycurreen, Airport Road, Cork. Company Reg. No. 1776. Reference to Musgrave within these terms and conditions shall mean the Musgrave group of companies.

H) Data Protection

1. Personal details that you supply during the application process will be held by Musgrave and may be shared or made available to your local SuperValu in each case they will be held in the strictest confidence. We may, however, use the information you supply for the following purposes:

• To help manage the Real Rewards Programme and improve the way we run it; and

• To help us understand the shopping habits of types of customers;

• Unless you indicate otherwise, to advise you of promotions and other goods and services covered by Musgrave or your local SuperValu which may be of interest to you or your household;

• Unless you indicate otherwise, to advise you of promotions and other goods and services covered by our  Programme Partners which may be of interest to you or your household.

2. We may also use and share information relating to sets or groups of customers, to enhance our understanding of customer behaviour and enable us to improve our service in general.

3. We will occasionally provide your details to: (a) our Programme Partners who partner with us in the collection and redemption of points; and (b) businesses that process Real Rewards information on our behalf to providers to you (e.g. printers who need certain details to print our mailings and service providers who administer certain aspects of the Real Rewards Programme for us).

4. You have the right to request your data currently held by us and to rectify or remove personal details, by writing to SuperValu Real Rewards Administration, Musgrave Retail Partners, Tramore Road, Cork. You can also access and change your data online at www.SuperValu.ie. Alternatively, a “Change of Details” form will be provided in-store for those who do not have online access. Please note, a minimum level of registration information is required for you to be able to redeem your Points/Tokens.

REAL REWARDS TERMS AND CONDITIONS AS OF 30/09/15


STRETCH SPEND VOUCHER

Letter has A & B vouchers for same period but voucher A is for week 1, voucher B is for week 2.
Terms & Conditions:
This voucher entitles the holder to the discount value shown overleaf, if the minimum spend as stated overleaf is spent in SuperValu in one transaction during the period of its validity. This voucher is valid during the dates stated overleaf and can be redeemed once during this period only. To redeem this voucher either (a) present the voucher with your Real Rewards card in-store at time of payment or (b) when prompted, insert the online code provided overleaf when shopping on www.supervalu.ie. This voucher is redeemable online for selected stores only. Only one voucher can be redeemed per transaction and vouchers cannot be redeemed for cash. This voucher may be used in conjunction with other SuperValu money-off voucher offers, but the minimum spend requirement for each voucher must be met and if you are applying multiple vouchers on one spend, you must meet the total combined minimum spend for each voucher in order to use that voucher. The minimum spend for a voucher cannot be earned through the purchase of any of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products and infant formula. Copied, damaged or defaced vouchers will not be accepted. Standard Real Rewards terms and conditions apply: go to www.supervalu.ie. Other terms and conditions may apply, see in-store for details.

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MULTI STRETCH SPEND VOUCHER

Letter has A & B vouchers for same period, which can be used separately or together.
Terms & Conditions:
This voucher entitles the holder to the discount value shown overleaf, if the minimum spend as stated overleaf is spent in SuperValu in one transaction during the period of its validity. This voucher is valid during the dates stated overleaf and can be redeemed once during this period only. To redeem this voucher either (a) present the voucher with your Real Rewards card in-store at time of payment or (b) when prompted, insert the online code provided overleaf when shopping on www.supervalu.ie. This voucher is redeemable online for selected stores only. Vouchers cannot be redeemed for cash. This voucher may be used in conjunction with other SuperValu money-off voucher offers, but the minimum spend requirement for each voucher must be met and if you are applying multiple vouchers on one spend, you must meet the total combined minimum spend for each voucher in order to use that voucher. The minimum spend for a voucher cannot be earned through the purchase of any of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products and infant formula. Copied, damaged or defaced vouchers will not be accepted. Standard Real Rewards terms and conditions apply: go to www.supervalu.ie. Other terms and conditions may apply, see in-store for details.
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PAYBACK VOUCHER

No Spend Requirement. Only One Voucher Per Week/Period
Terms & Conditions:
This voucher entitles the holder to the discount value shown overleaf when making a transaction in a SuperValu store. Only one voucher can be redeemed per transaction. No change can be offered for any unused value of the voucher. This voucher is valid during the dates stated overleaf and can be redeemed once during this period only. To redeem this voucher either (a) present the voucher with your Real Rewards card in-store at time of payment or (b) when prompted, insert the online code provided overleaf when shopping on www.supervalu.ie. This voucher is redeemable online for selected stores only. Vouchers cannot be redeemed for cash. Vouchers cannot be used for purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products and formula intended as the sole source of nutrition for infants under 6 months. Copied, damaged or defaced vouchers will not be accepted. Standard Real Rewards terms and conditions apply; go to www.supervalu.ie. Other terms and conditions may apply, see in-store for details.

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MULTI PAYBACK VOUCHER

No Spend Requirement.
Letter has A & B vouchers for same period, which can be used separately or together.
Terms & Conditions:
This voucher entitles the holder to the discount value shown overleaf when making a transaction in a SuperValu store. Vouchers A & B can be redeemed in one transaction or redeemed separately in two individual transactions. No change can be offered for any unused value of the voucher. This voucher is valid during the dates stated overleaf and can be redeemed once during this period only. To redeem this voucher either (a) present the voucher with your Real Rewards card in-store at time of payment or (b) when prompted, insert the online code provided overleaf when shopping on www.supervalu.ie. This voucher is redeemable online for selected stores only. Vouchers cannot be redeemed for cash. Vouchers cannot be used for purchase of the following goods: Lotto and lottery tickets, phone top-up vouchers, call cards, gift vouchers, medicines, postage stamps, fuel, savings stamps, tobacco products and formula intended as the sole source of nutrition for infants under 6 months. Copied, damaged or defaced vouchers will not be accepted. Standard Real Rewards terms and conditions apply; go to www.supervalu.ie. Other terms and conditions may apply, see in-store for details.
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COUPON

Terms & Conditions:
This coupon entitles the holder to the discount stated overleaf on the product identified overleaf. To redeem this coupon either (a) present the coupon with your Real Rewards card in-store at time of payment or (b) when prompted, insert the online code provided overleaf when shopping on www.supervalu.ie. This Coupon is redeemable online for selected stores only. Only one coupon can be redeemed per transaction and coupons cannot be redeemed for cash. This voucher is valid during the dates stated overleaf and can be redeemed once during this period only. Copied, damaged or defaced coupons will not be accepted. This coupon is and shall remain at all times the property of SuperValu. Standard Real Rewards terms and conditions