What will stop me getting Real Rewards points?

• Using a promotional/voucher code
• Gift card purchases may be excluded from being awarded Real Rewards Points.
• Customers will only be eligible for Real Rewards points once the first payment is made after the 14 day free trial. Customers who choose not to stay after their free trial will not receive Real Rewards points.

Good to know

• The Real Rewards points displayed are subject to change both up and down at any time.
• NOW Real Rewards points can be earned simply by clicking through to the merchant and shopping as normal.
• Unless otherwise stated expect Real Rewards points for this retailer to appear within 24 hours. Transactions are usually confirmed approximately 35 days after the event date, with the exception of a travel site where points will be confirmed approximately 45 - 60 days after your completed stay.
• NOW Points are available through eShops on genuine, tracked transactions completed immediately and wholly online.
• Recurrences on the amount of purchases that can be made while earning Real Rewards points may be limited.
• For NOW Combo Real Rewards points will be rewarded once the broadband has been activated.
• Points will initally track at 0 and uplift once confirmed

What to do when

• The vast majority of transactions from brands track successfully, however occasionally a transaction may not get reported. If you believe this to be the case, please submit a "Points Query" within 100 days of the transaction via the Contact eShops page, we will be unable to chase up anything older than this.

• Some merchants may not be forthcoming with untracked points queries. We endeavour to chase untracked points queries but reserve the right to halt enquiries at any time. Please do not make purchase decisions based upon expected Real Rewards points as it is not guaranteed.