Help

General

  1. Why do I need to register my key fob?
  2. How will my details be used?
  3. Who can I contact if I have an enquiry about my account?
  4. How do I maintain my account?
  5. My key fob is lost, stolen or damaged. How can I get a replacement?
  6. What happens to my Points when I register a new key fob?
  7. I used to give my stamps to my family and friends. Can I do this with my Real Rewards Points?

Earning Points

  1. Where can I earn Points?
  2. What if I forget to present my key fob during a transaction?
  3. Do my Points expire?
  4. How frequently is my balance updated?
  5. I think my balance is incorrect. How can I check my transaction details?
  6. Where can I access my balance?

Redeeming Points

  1. How do I redeem my Points?
  2. I have a question regarding the rewards available to me. Who can I contact?
  3. How will I be sent my rewards?
  4. Can I get cash back for points?