Enquiries Relating to SV or SVA Policies

For travel insurance enquiries or claims relating to policies purchased before 01 May 2022 with policy prefix SV or SVA only please see the contact details below.

For all other general travel insurance queries or if you need help purchasing a new policy, please get in touch with our Customer Service team on 0818 01 01 01 or via our contact page.

Emergency Assistance

If you need urgent medical help while travelling, contact your private medical insurer immediately. If you do not have private medical cover abroad, contact our Emergency Assistance team. They are available 24 hours, 7 days a week.

Policy Management

For policy maintenance and general enquiries on policies purchased before 1st May 2022.

Complaints

The Customer Relations team manage complaints through an internal disputes resolution (IDR) process. They’ll acknowledge each complaint in writing within 5 business days and endeavour to respond within 20 business days of receiving it or agree with you another reasonable timeframe. Within 40 business days or as otherwise agreed, we will advise you of our final decision, what we have done to investigate your complaint, and what information we have used.