SVA Policy Prefix
For policies purchased between 1 September 2021 to 30 April 2022 and have the policy prefix SVA
+353 (0) 90 6406461
Call us Mon–Fri 9am–5pm (GMT/BST)
For travel insurance enquiries or claims relating to policies purchased before 01 May 2022 with policy prefix SV or SVA only please see the contact details below.
For all other general travel insurance queries or if you need help purchasing a new policy, please get in touch with our Customer Service team on 0818 01 01 01 or via our contact page.
If you need urgent medical help while travelling, contact your private medical insurer immediately. If you do not have private medical cover abroad, contact our Emergency Assistance team. They are available 24 hours, 7 days a week.
For policy maintenance and general enquiries on policies purchased before 1st May 2022.
The Customer Relations team manage complaints through an internal disputes resolution (IDR) process. They’ll acknowledge each complaint in writing within 5 business days and endeavour to respond within 20 business days of receiving it or agree with you another reasonable timeframe. Within 40 business days or as otherwise agreed, we will advise you of our final decision, what we have done to investigate your complaint, and what information we have used.
nib Travel Services have arranged, managed and administered policies during the above defined periods, under a binding authority to act on behalf of the insurer, Inter Partner Assistance SA, an insurance company regulated and authorised by the National Bank of Belgium, under number 0487, with registered office at 166 Avenue Louise, 1050 Brussels, and Company number 0415.591.055. Inter Partner Assistance SA is authorised by the National Bank of Belgium in Belgium and is regulated by the Central Bank of Ireland for conduct of business rules
SuperValu Financial Services DAC t/a SuperValu Insurance, is regulated by the Central Bank of Ireland.
Find out more about our Terms of Business and Remuneration