COVID-19 Important Customer Information

Even though Covid restrictions are easing, we remain focused on ensuring the safety of our customers, staff and wider community. Our contingency plans remain in place to ensure that we have continuous staff cover in our contact centre albeit this may result in a smaller team than usual and potentially a longer wait time. We appreciate your patience at this time and commit to responding to you as quickly a possible

To help guide your query and give you the fastest possible response please see below:

Helpful Numbers and Online Support

SuperValu Car InsuranceTravel

If you have a query regarding upcoming travel or cover for holidays booked, the most up to date information is here. This information is updated regularly to reflect any new Government or legislative directives. SuperValu Annual Travel policies do not automatically renew so if your renewal date is due, you will need to select the most appropriate cover for you. You can view your option here. Further updates are available from the Department of Foreign Affairs which can you access here.

SuperValu Home InsuranceHome Emergency/Home Assistance

For small emergencies at home please contact 1890 24 7 365. This is currently a 24/7 service and support is available through our team of registered repairers nationwide.

SuperValu Car InsuranceRoadside Assistance

If you have a breakdown, car emergency or need a tow, please contact us on 1800 247 365

Claims

If you need to make or submit a claim, please click here.

New Policies, Additional Cover or Renewal of Policies

If you need to renew or take out a new policy our online price includes a 15% discount on home, 10% on Car and Young Drivers, and our online price also includes all other offers available at the time. It takes less than 5 minutes to take out a policy to ensure the right cover is in place for you.

Renewals and Payment Terms

We recognise this is a challenging time for everyone and are actively working together to do our bit in supporting the nation and on providing solutions for our customers who have been directly impacted by COVID-19. If you are worried about your insurance payments, we have set up a specialist team who will deal with customers on a case by case basis, as their premiums fall due. We have a range of solutions in place which we can discuss and work through with you

To avoid delays we would like to remind you that our online quote and buy facility is available at www.supervalu.ie/insurance

For Motor and Home only, if you are unable to get in touch with us before your renewal date we are happy to allow you up to 28 days after your renewal date to arrange a payment.

Customer Team Get a Quick Quote

Please note, we have made a change to our Opening Hours to 9am – 5pm Monday to Friday. For all non-urgent queries you can continue to reach us on 1890 11 11 11 or via our Mailbox:

Car: supervalumotor@axa.ie

Home: supervaluhome@axa.ie

Travel: supervalu@nibtravel.com

If you wish to speak to an agent , please call us on 1890 11 11 11

We hope that you and yours remain safe and supported during this challenging period.

Yours Faithfully

SuperValu Insurance Team

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